Uber cool agency Crispin Porter + Bogusky fired Miller beer as a client after the client started thinking they could do a better job themselves.
Well, when it comes to selling beer, consumers are a mighty fickle group, and the one thing that brewers need to understand is your advertising programs need to be more strategic than tactical- where is the “Just do it” of beer advertising? Why did Miller ever veer from “Taste’s Great- Less Filling” campaign for Lite that got them to the top? In the article on Ad Age, Crispin makes it clear that too many chiefs were killing the creative- a common problem in many marketing programs. If you hire pros- make sure you understand the strategy- and establish what your performance goals are.
Advertising Age - Man Flaws: Why Miller and Crispin Couldn’t Stop Lite From Stumbling
Crispin was a different story. “We just have fundamental differences over creative and strategy” said Chief Creative Officer Alex Bogusky in a statement. “Although we made every attempt to find common ground, the process of multilayered approvals of creative and strategy has made doing work we can be proud of increasingly difficult.”
Those “multilayered approvals” are said to refer to Mr. Long, who was chief marketing officer before being promoted last year; Mr. Ransom; Deb Boyda, VP-brand management; and Erv Frederick, VP-brand strategy for Miller Lite. And it’s been said that Mr. Adami, the SABMiller president, has been taking a more active interest in marketing, although it’s unclear to what extent.
‘Contradictory points of view’
“You’ve got three or four different top-tier people with contradictory points of view,” said one person familiar with the matter, expressing a viewpoint that was shared by two other executives. “There’s a constant shifting of strategy, and a lack of a common vision.”
Miller is now stuck at the height of “beer season” without a mug to present to the public. While there will be many agencies running to Miller with ideas, maybe the guys in charge of marketing at Miller should put their asses on the line and do the campaigns themselves for a whole year- and risk their paychecks on the results?
Crispin proved they knew how to add value to beer with the Twin Label Technology they developed for Molson. Miller has had a string of failures. Remember “Dick.”
The lesson to learn from this debacle is that before you roll out a campaign like “Man Laws”- make sure you understand what the intended results will be- and what you are measuring? Hits on a website are nice- but sales are more important.
Crispin will have a new beer account within 6 months. Miller will have a new agency in 6 months, but this “beer season” will be a bust for Lite- thanks to Miller making the wrong call.
I wish my associate had kept the receipt, but, Taco Bell needs to work on their site integration with their stores: there’s nothing worse than a broken promise.
I text messaged Richard to pick me up three items off the “Big Bell Value Menu” where all items are .99- of course I can’t send a link, because they build their site in Flash- just like all the rest of the big chains- not searchable, not bookmarkable- and really, not that useful with it’s “pop-a-mole” navigation system. Never mind there aren’t actuall descriptions of what are in any of the items. There are so many things that a site for a national fast food restaurant could do- but unfortunately, none of them understand web 2.0
I ordered the Zesty Nachos, Grande Soft Taco and the Double Decker taco. When Richard got to the register- the girl had no clue. I ended up with three items that were similar to the items I ordered, but they came to $3.79.
Taco Bell just failed me over .82 cents- and now I remember why I don’t make a run for the border very often.
I’m totally convinced that within 5 years, the only people selling targeted ads in video will be Google. The networks (broadcast and cable) will be toast. Content producers will be uploading their content to Google Video- where we will go to download our programs. Some will be free, others will cost, and if you can’t afford to buy the program at full price, you’ll be able to opt in to sell your eyeballs to some marketer who wants to reach you.
So, when Google wants to know it’s future, they call on Seth Godin- and this 48 minute video shows you why Seth Godin is one of the go-to guys for the future of marketing and advertising.
When I have some more time, I’ll pull out the juicy parts- but for now- I’ve pointed you in the right direction.
Went to the Dayton Ad Club today- yeah, the people who continually threaten to throw us out- to hear Clint! Runge from Archrival speak.
Very cool insight into the “Millenials” or “GenY”- and a nice presentation. I was excited to go and check out their site- which would of course be web 2.0 to the hilt - since these guys “got it”- well, no joy:
Sure- they have RSS, and a “blog”- but so little content that is actually able to be spread.
Just like the Burger King site- or so many other agency sites, if I find something interesting on the site- I can’t mail it to you. Too bad, because the work they did on the TipTop upscale apartment building is something I’d want to share with others. Luckily, they built the site for the client better than they built for themselves- so you can check it out: http://www.thetiptoplife.com/
Clint! must have seen the branding campaign by Hamilton! Ohio a few years back- which map makers refused to acknowledge. In the days of Google, it’s a cool way to get your google rank up.
Some key concepts that struck home about the millenials:
Give them experiences to talk about- not products.
Be optimistic and positive- the days of sarcasm are fading.
It’s about we- more than me.
Computer/phone first lines of communication- forget traditional media.
Recommendations from peers are more powerful than anything you can try to ram down their throat.
Also loved his comment about “Entertainment debt”- where you feel that you are behind when there is too much stuff cued up on your TiVo or in your “to watch” file. I can relate. Also, as MySpace becomes more and more commercialized- we’ll see more people kill their profiles as they move to more specialized and hip communities. As to marketers jumping into MySpace- get your own space- and make it fun- that boat sailed a while back.
As a side note- the woman sitting next to me recognized me as being from the agency that lists all the adveritisng agencies in Dayton on our site. Of course, she had just completed her job search and was working for one of them. Congrats for being a smart job seeker.
Good content brings good business. At least for The Next Wave. Chief Creative Officer, David Esrati was just interviewed for an hour by Inc. Magazine for their “Smart Questions” column for the May issue.
Our section of this site called “How to select an ad agency” pops up at the top of Google and apparently our insight was more interesting than other results.
There is no magic formula for selecting an ad agency for small to medium sized (Inc. sized) businesses- but there are some do’s and dont’s. Some advice worth taking (as shared with Inc.):
Read at least a few books on advertising to establish common ground (our booklist should help.)
Realize advertising is not a silver bullet solution to business problems and that great work takes time to gestate.
Have a high level of trust and respect for your agency partner.
Look for passion for your product- David Ogilvy always used his clients products.
You get what you pay for. “Saving money” by buying your own media, print, trash and trinkets (promotional items) when not specifically spelled out in your retainer agreement might not end up saving your relationship.
Don’t ever ask for a campaign that “looks just like” your competitors.
Remember, advertising takes time to get results. Nike has had the same agency from the start (Wieden + Kennedy) - and it took a long time to get from the first ads to “there is no finish line” to “just do it.”
Make sure both client and agency have shared expectations for the brand/campaign.
Great advertising can be shown to your mother- without excuses or explaination.
Don’t separate internet, media buying and creative if you want a consistent brand voice.
There was a lot more, but this is a quick recap. There was no simple answer on what agency compensation should be, we’re still trying to find a balanced solution like every other agency. Look to the May issue of Inc. Magazine to see what made it in.
If there is one thing the Internet/web 2.0 thing does, it makes connections.
The idea of six degrees of separation is so, like Web 1.0, now if it’s more than 2 degrees, you’ve got a problem. In fact, that’s the new job of marketers and ad agencies- reduce the gap between the consumers and the brand- make them intimate.
So, an official announcement of sorts: The Next Wave is working with Hogshead Media, the biggest small ad agency in the country. We’re helping Sally Hogshead do web 2.0 magic- and to create that intimate connection between her and her markets. For those of you who don’t know Sally, I highly recommend you bop over to read her bio. Besides working at Wieden + Kennedy, Fallon, opening the West Coast office of Crispin Porter + Bogusky, having her own shop: Hogshead & Robaire, and winning every award known to advertising, she wrote the book Radical Careering which is a great primer on how to jump start your career.
Working with someone you idolize is one thing. But, to make it even sweeter, I got to write the headline for her post about her podcast with Seth Godin. (Note: If you don’t know who Seth is, and didn’t know who Sally is, you probably shouldn’t be reading this).
[update: Seth posted about Sally’s interview here]
The post and podcast should be must reads for anyone in advertising. I particularly like this quote from the interview:
“Style and fashion spread through the ad agency business really fast. But they’re very bad at changing what they do for a living, they’re very bad at any form of new media, they’re bad at pushing clients to really dramatically, fundamentally reinvent themselves. What they’re very good at is adopting a new slogan or a new look or a new image. That’s deckchair re-arranging.”
The reason we’re called The Next Wave, Marketing • Innovation, is because we don’t believe that advertising is the solution to sales problems. While we can help with the slogan or image, what we try to do is reinvent the customer/brand experience. It’s one of the reasons we’ve been so enamored with the web, where you can establish meaningful relationships with your customers. That’s what we’re starting to do for Sally, and what we would like to do for you.
The best part of this collaboration: I only wrote 3 headlines to get to the winner.
