Disney has closed their theme parks because of Covid19 and the difficulties of social distancing in a space where people are supposed to get together. Coronavirus isn’t going to go away tomorrow, so what is the answer to opening the parks back up- and making it a magical experience? Does Disney already own the answer?
What does a Stormtrooper and a drone have to do with making the park safe? Well, we’ll share.
Suppose Disney makes real Stormtrooper helmets, that allow you to breathe highly filtered air on your visit? And suppose, we gamify your experience, by building in the same obstacle avoidance system that drones use to keep them from crashing? Every visitor would become a stormtrooper, complete with helmet and gauntlet gloves. Each helmet would be programmed to allow you to be within 6 feet of your family, but, no one else. An audible will go off when you are too close to others. You’ll be given a score that reads in your heads-up display in your visor on how you’re doing. The less contacts, the more rides, the higher the visitors score. The gauntlet gloves- when you make a push sign toward others- will send a signal to others helmets- and increase your score as well as warning them to stand back. People who don’t obey distancing, would eventually be told to return to base for retraining.
Would it be expensive to build the hundred thousand helmets and the gamification systems, sure, but, everyday the parks are closed is costing tens of millions. Estimates of the costs of the closures come in at half a billion. And that’s not including the rest of the tourism ecosystem of hotels, airfare, tourism.
Disney is full of imagineers, they’ve made money with creativity for years. Why not make the parks a true, full time, immersive experience?
And the best part? Who didn’t want to be a stormtrooper, at least once?
The hint of what was to come in the ending was summed up in this very short exchange in the episode before the finale. Don is asked to fix the coke machine
His response: “Don’t they do that”
Coca-Cola is one of the top brands of all time, and they, for the most part, outsource the “fixing” of their brand to guys like Don. They make the Coke- but, the few, the proud, the brave, come up with the ideas to sell it, which Don proceeds to do in the last scene of Mad Men, sitting on a hilltop, meditating, Ommmmmmm…… ding!
Clients often their ad agenices “to give me a new one” when what they really need is a new way to connect emotionally with their customers.
We have a favorite quote from Guy Kawasaki that fits: “advertising is the plastic surgery of business,: a procedure to make ugly and old products look good” from his book Selling the Dream, and that’s what Don does.
How the big ideas come, is still the magical part of advertising. The really big ideas, almost always fit on a cocktail napkin.
As I sit at home, writing this post (too many interruptions at the office) I realize that when clients are choosing an ad agency, many have no clue on what they are really choosing. In most cases, the overworked and under-recognized copywriters aren’t given a whole lot of thought. One of the first questions for the creative director/CEO/President/Chief Creative officer is to find out where they started in the agency business? The answers should tell you a lot about the agency- if it’s a former copywriter or art director the agency focus will probably be on great creative, if it’s an account planner- strategy may be their lead strength, if it’s a finance person- run, and if it’s a account executive/bag man/sales professional- I’m sure the presentation will be charming.
When it comes to the giants of advertising- and the guy you would want running your ad agency, David Ogilvy belongs on the top of the list. Even though the book is dated, I required all employees to read “Ogilvy on Advertising” for the first 20 years of The Next Wave. I still recommend it- but instead want them to read the excellent “Hey Whipple, Squeze this” by my friend Luke Sullivan first. Ogilvy was a brilliant writer and a consummate ad guy. He understood that you had to eat, sleep and breathe your product in order to do it justice. One of the requirements for working at Crispin Porter + Bogusky according to their employee handbook is that you are an ad person. Ad people are tuned into everything about the business- what accounts are where- and who is doing great work. If you aren’t an ad person you have a job- if you are one- you have a career.
When I stumbled upon this letter from David Ogilvy I knew things hadn’t changed much in the world of advertising. Great ads comes from people who immerse themselves in the work. It may be your most important indicator of what kind of agency you are about to hire:
On March 22nd you wrote to me asking for some notes on my work habits as a copywriter. They are appalling, as you are about to see:
I have never written an advertisement in the office. Too many interruptions. I do all my writing at home.
I spend a long time studying the precedents. I look at every advertisement which has appeared for competing products during the past 20 years.
I am helpless without research material—and the more “motivational” the better.
I write out a definition of the problem and a statement of the purpose which I wish the campaign to achieve. Then I go no further until the statement and its principles have been accepted by the client.
Before actually writing the copy, I write down ever conceivable fact and selling idea. Then I get them organized and relate them to research and the copy platform.
Then I write the headline. As a matter of fact I try to write 20 alternative headlines for every advertisement. And I never select the final headline without asking the opinion of other people in the agency. In some cases I seek the help of the research department and get them to do a split-run on a battery of headlines.
At this point I can no longer postpone the actual copy. So I go home and sit down at my desk. I find myself entirely without ideas. I get bad-tempered. If my wife comes into the room I growl at her. This has gotten worse since I gave up smoking.
I am terrified of producing a lousy advertisement. This causes me to throw away the first 20 attempts.
If all else fails, I drink half a bottle of rum and play a Handel oratorio on the gramophone. This generally produces an uncontrollable gush of copy.
The next morning I get up early and edit the gush.
Then I take the train to New York and my secretary types a draft. I cannot type, which is very inconvenient.
I am a lousy copywriter, but I am a good editor. So I go to work editing my own draft. After four or five editings, it looks good enough to show to the client. If the client changes the copy, I get angry—because I took a lot of trouble writing it, and what I wrote I wrote on purpose.
Altogether it is a slow and laborious business. I understand that some copywriters have much greater facility.
The humility of Ogilvy’s letter is quaint. I’ve met other great copywriters and they’ve run the gamut in personality traits, but generally everyone of them is fascinating and perfectly capable of doing many different things. However, I’d beware of those who are really frustrated authors- because if you are writing ads to pay the freight while working on the “great American novel” you probably aren’t really an ad person.
The other key is to write daily. The day you run out of ideas is the day you die if you are a real copywriter. Blogs make it much easier than it was in David Ogilvy’s day to test your writing chops and get feedback. Real copywriters can’t stop writing- which may explain why I’m sitting at home, writing this post on a Saturday afternoon.
I will admit, I’m a music videos junky But lately, it seems like all music videos produced by major-label artists are lacking a certain charm. Super high-budget videos with a boring premise, often consisting of the artist performing in a surreal location. Which is fine for the hottest artists who are going to get views regardless of what content they put out.
But occasionally, a music video comes out that is original, memorable, and appeals to a large audience while still having a living, breathing charm.
Enter: Swedish House Mafia’s video for “Save The World” (bet you’d never heard of them or their music before)
Other artists and directors should take notes, because this video does what a video should; it tells a story, it’s funny, it’s well-produced, it’s memorable, it’s charming, and it gets people talking. Oh, and did I mention that it has over 25 million views? It was uploaded in May, which means that it gets over well a million views per week.
This is a perfect example of marketing through viral videos. Think about it, the whole point of a music video is to promote a musical artist, so it’s basically the same as a commercial. The key is to create a “commercial” that gets people talking, entertains them, and most importantly makes them forget that they are watching a commercial!
Oh, and by the way. I’m Max. I do video work at The Next Wave. Pleased to meet you.
I’m not going to go Sun Tzu on you, but a guiding principle in warfare is to attack where your enemy is weakest. In judo, you try to make your weakness your strength. Political advertising may be one of the areas where this is toughest- since incumbency and large campaign chests are considered prime indicators of product value. Shrewd political contributors don’t give to longshots, they bet their dollars on who they think can win. It’s the nature of the game, and a very hard marketing battle.
Think of it as launching a challenger brand, with no money, no time, and a very absolute deadline to dominate the market (election day). Can you imagine Procter and Gamble launching a new detergent and having to have 51% of the market make a purchase in two months?
Here is our first shot at launching a local political activist into a National Congressional race. Please note, not only did the candidate star in the ad, he wrote it himself (unlike his competition) because of course, the candidate is the same person writing this post.
One of the keys of viral marketing and leveraging your low budget campaign is getting others to talk about it- the “word of mouth” factor. You can’t count on this happening automatically. This is where your established network of customers can make or break you. First, you have to actively tell them that the campaign is out there. Digitally- this means sending e-mails, posting appropriate comments in appropriate places, and reaching out to people who think as you do. It used to be marketing to the influencer or early adopter- now, it’s to your social network either formal (Facebook, LinkedIn, MySpace) or informal as I did. Here is what creative genius Ernie Schenck said about the spot:
Ernie Schenck Calls This Advertising?
Seriously, people, show me a spot in this already tired political year that comes close to this simple little gem from Dayton ad guy, David Esrati, and I will eat my moustache. Attention, candidates: A little imagination, a little self-deprectation and a little ability to lighten up can go a long way. The man ought to get elected on the spot alone. Nice work, Esrati.
A client, and really smart guy, Charles Halton posted on his Awilum site:
it’s the funniest political ad I have ever seen. If politics were more like this it would make election season actually fun!
Today I was at the farmers market and their were clowns/mimes there from Cirque Du Soleil doing advance work for the Saltimbanco show next week. Call it “street teams” or guerrilla marketing, it was refreshing to see a business go out and actively seek customers in their environment. Doesn’t happen much anymore. We’ve gotten lazy- trying to invite our message in by interrupting their entertainment with commercials, their landscape with billboards and their websites with ads.
But while I was shopping, I was listening to American Public Radio’s Marketplace on my iPhone, and heard a story of how Procter & Gamble invented the market for Crisco- and it reminded me why they are the marketing powerhouse- not just by dollars spent, but by long history of working hard to connect with consumers. Our current industry fixation with “Branded Content” is nothing more than a new name for the soap opera- a P&G invention.
Here is an excerpt of the podcast- and a link to the whole she-bang. Highly recommended short podcast:
Marketplace: Crisco: A marketing revolution
…Crisco maker Procter & Gamble was a pioneer in the emerging science of creating demand. Historian Susan Strasser says the Crisco experiment started in 1911, when the company was selling Ivory soap. Cottonseed oil was a key ingredient.
Susan Strasser: And they decided to develop a product that would use a lot more cottonseed oil, so that they could control that market, really.
P&G’s scientists came up with this white, fluffy substance. It sort of resembled lard, and yet had no taste and no smell. It wasn’t food, exactly, but the company would ask consumers to bake and fry with it. Thus began an American mass-marketing milestone.
Strasser: Originally, they tried to call it Crispo, but then they discovered that a cracker factory already had the trademark.
P&G hawked its new product as a “scientific discovery.” The company sent free samples to every grocer in America. They held Crisco teas — an early version of the focus group. P&G even niche-marketed the product as kosher to the Jewish community….
In the podcast they talked about how P&G educated the consumer in how to use their products- something that the web is incredibly useful for. Yet, how many company websites feature big how-to communities built around their product?
For instance, BMW motorcycles has an xplor area that’s focused on tips and tricks for sport touring – the segment of the market that they have a preferred position. How to pack your bike best, tips on GPS usage, and segments on where to go. However, it’s a members only site for BMW owners- you have to provide a vin number- and not open to the general public. Why not open the doors- so that potential customers can get a feel for what “joining the family” by buying BMW means?
Back to the Crisco story:
Marketing scholar David Stewart says P&G’s genius was not only giving people a convincing reason to try the product but training them to use it as well, with free cookbooks and recipes.
David Stewart: First of all, they focused on the health benefits — recognizing that this was a time we didn’t know about transfat and so forth. And then they taught people how to use it, they taught people how to cook. They gave them ideas. And between giving them a real benefit and information about how to use the product, they were able to get people to adopt it.
Crisco’s crowning achievement was creating demand for something nobody knew they wanted.
In today’s open information economy- putting your “recipes” behind a log-in is as silly as trying to charge for it. Would Google have been as successful if they had asked users to pay per search? Sounds absolutely stupid, doesn’t it? How about having to log in to use Google? Again, very silly.
To make friends with consumers today you have to be informative, useful, practical- and be able to demonstrate value. So, before you do an ad that is either hard sell- or entertaining- think first about what it does to enhance the customers life. The same way P&G introduced Crisco as the consumers friend: “Honestly, with a little Crisco in your frying pan, you can have supper on the table in a jiffy.”