In the art of the sound byte- anyone can be made to look like an idiot- I’ve had it happen to me, which is why we consider PR an integral part of the complete approach to marketing, advertising and especially on the Internet.
Before today- Bruce Bildsten was just a copy god in my book. He was one of the stars that came up with the great ideas for BMW Films (note- idiots at BMW took it down) while at Fallon. Fallon has always been one of my favorite big agencies that still acts like they are small.
Then Bildsten went out on his own- and sent some PR out claiming to be launching the next big thing in the advertising world- but, don’t call it an ad agency. It appeared on Ernie Schenck’s blog- which I enjoy greatly. Unfortunately, while Bruce may believe he’s the bomb, and his new agency, Brew, a Creative Collaborative, will be the shizzel, he forgot to make himself accessible.
But- you can also Google Bruce and find this article he wrote for Fast Company- where, in his first line- he makes a PR faux pas- claiming to be a ski bum.
Which brings me to the point I want to make: What you say in print- is now forever findable in search. Does Bruce, newly minted “non-agency” owner, really want to be a ski bum now- or admit that he is in business?
And although it’s not entirely applicable, this post about conducting interviews via e-mail, and posting them on your site- with your spin, before someone else allows them to be pureed at will, might start to make more sense.
Needless to say- I wish Bruce all the luck in his new business, however, If I’m a mega-brand looking for you- I’d rather find your site at the top of Google, than something you wrote years ago where you don’t admit to being in business.
Maybe it’s time to give up skiing and start managing your brand. We’d be glad to help.
Bruce Bildsten works as a creative director for Fallon. Because of his work on BMW Films, Bildsten was named to Adweek’s All-Star Creative Team.
I kind of joke that I never read business magazines. I don’t like to admit that I’m in business. I like to pretend that I’m still a ski bum.
The Next Wave is in business- for business, as an ad agency. We eat, sleep and breathe advertising. We will make you a lot more money than you pay us. That’s our promise. Our corporate mission statement isn’t about being new, bigger, better, hipper, cooler-
it’s this: Create lust, evoke trust.
We hope by reading about us, our work and our ideas, you get it.
Former Fallon CD, Bruce Bildsten, has opened Brew: A Creative Collaborative. Do not call it an ad agency or I will kill you. Brew is what I see as one of a new and emerging class of creative organizations. Says Bruce: “We are reinventing the creative team for the new communications landscape.” And Bildsten should know about new creative landscapes. While at Fallon, he directly oversaw the creation of BMW Films.“Think of Brew as the nation’s first truly unbundled creative shop—where we assemble best-in-class creative, strategy and media on a custom basis for clients,” said Bildsten.
I’m sure Bildsten is hotter than an Iranian nuclear dump- but his differentiation strategy is one of ignorance of the “new communication landscape”- you see the monster in the closet in marketing is search- the Google brand of search- and if we try to find Mr. Bildsten’s firm- well, we’ll end up looking at beer sites- lots of them.With a name like “Bildsten” he could have been like “Esrati”- a unique name for search marketing- but, I named this firm in 1988- in the days when a “Search engine” was a little old gray haired lady called a librarian and you still went to a phone book to look someone up.
I took some flack on Ernie’s site for suggesting that Mr. Bildsten was sounding like a poser on launch of his new endeavor, however I stand by the idea that the customers (marketers/clients in this case) still need to be able to define your “Creative Collaborative” by the standard vocabulary- “Meta data” of “Advertising Agency” in search- instead of forcing people into fumbling to find you.
I haven’t found the site for “Brew” yet- but I can almost bet that it will built with some search evading technology like Flash or a site full of pretty pictures with proper meta data to identify them.
If you do know the url for “Brew”- please add it in the comments.
Note: Dec 10, 2006, almost three months later, site is still under construction. Internet time doesn’t wait 3 months for content.
Note: Feb 8 2007, still waiting for content.
Note: April 13, 2007 it’s up. All Flash. No RSS. Search? 3 whole pages. Will there be new content from the “new” media gurus? Time will tell.
If you are really interested in new ideas for a new economy, but don’t want the same old tacking on the word “new” to the old wisdom of advertising- you are in the right place- The Next Wave in advertising- since 1988, nothing new about us, other than we were doing this long before Bildsten knew what a browser was.
We’re also available to speak to Ad Clubs around the country on the “new technology” of the “new media” of the “web 2.0 world.”
If you are involved in advertising, more than ever, there are two mediums that you shouldn’t ignore- the web and outdoor.
We’re here trying to educate clients (and other ad agencies) about not making “brochure-ware” websites and “Chest-beater” sites.
Definition of a chest-beater website:
a ego-centric site all about the site owner, and how great they are, without any real, useful information, typically built in Flash, so it’s guaranteed not to index or be W3C compliant (accessible to blind people).
Example copy: We’re the best advertising agency in the world- and that’s why you should hire us. We’ve won every major ad award, and throw amazing parties at Cannes. We work with all “A” level directors, and allow our creative departments to spend all your budget on very expensive TV spots, while ignoring your website, operational opportunities for marketing and anything we can’t win an award for.
Outdoor advertising on the other hand, is often the budgetary afterthought. After all, agencies don’t make as much money on cost effective media- due to the stupid idea of paying agencies with a discount on media billings. (more…)
When we first wrote about the Chiat/Day produced Apple “get a mac” ads- I was comparing them to the Burger King Manthem- and viewing them from an efficiency standpoint.
Reading this article in the LA Times, we find out that Apple has at least 25 of these in the can- and I can guarantee they all cost less than the one BK Manthem spot produced by Crispin Porter & Bogusky.
There have been seven spots so far with Long playing the slacker-hip Mac guy to John Hodgman’s nerdy PC guy and there are almost 20 more in the can, guaranteeing that what is currently the hottest campaign on TV can last as long as the heat does.
So- in the day of one off ideas, fire for effect TV spots- with huge budgets- and very little actual selling going on- this Apple campaign is a standout- every spot hammers home a message of why Apple is cool, hip and reliable- while the PC isn’t.
The simple production values have caused a slew of spoofs- as a quick search of YouTube will show- but, if nothing else- that validates the concept as buzzworthy.
The question remains for other marketers- if two guys, in front of a white background- joshing each other for :30 can build sales- why have you spent so much with special effects, crazy stunts, exotic locales, etc?
If you had to sell your products or services with two guys in front of a white screen- what would they say?
Which is fine- but the question to really answer, is if any ad agency can help Subway sell more sandwiches? And is advertising the answer?
The following is a cheeky review comparing Subway and its fast growing competitor Quizno’s. Neither has good advertising, but in this battle, it might not be advertising that’s needed:
Point is, the Quizno’s-Subway question inspires both competition and passionate discourse, and Munch now feels obligated to interject. “Subway or Quizno’s?” is the “paper or plastic?” of the 21st century. At some point, everybody must answer. So cueing the drum roll at this precise time, Munch will now deliver the verdict.Quizno’s.
Yup, Quizno’s is better.
In fact, it isn’t even close.
Munch came by this decision after one week of careful scrutiny, during which Munch sought opinions from several confidants and promptly dismissed all who dared to contest Quizno’s superiority.
It’s the same reason that Toyota, Honda and Nissan are making money, while GM, Ford, Chrysler and VW are having problems.
Quality.
In today’s world of information empowered consumers- if your product sucks, everyone will know. No matter how good your advertising is.
If you are smart, as VW has been in hiring Crispin Porter + Bogusky, you can distract audiences with entertainment, and making the brand water cooler discussion while you work like mad to fix your quality problems. The thing VW has going for it, unlike Subway or Quizno’s, is that at one time it had good advertising and a great reputation for quality. The brand was at one time a lifestyle brand. People who owned VW’s thought they were special.
About the only thing people can say about eating Subway is that:
It was cheap.
I think I’m eating healthy.
Not exactly a great foundation for an ad strategy.
Quizno’s has had lousy ads. Seriously lousy ads. But, they have a reputation for quality and own a position of “Toasted” in the sub market. Much better foundation to build from, but unfortunately their growth hasn’t caught up with their aspirations for a national ad budget yet, and they’ve continued to try to overreach with painful results.
Quizno’s could benefit from better advertising. Subway needs to reevaluate their value proposition and the offering. “Eat Fresh” as a tag line doesn’t fit with their plastic bagged products and their processed ingredients. By basing their positioning on a statement that most people wouldn’t agree fits, they are hurting themselves. A better strategy might be “Eat cheap”- which is based on an underlying truth.
While many agency types are offering opinons on the attempted “viral” pitch- the fact is not many are offering anything useful in the discussion. We hope that we’ve done our part to help elevate the conversation from talking about agency pitches- to how to solve Subway’s problems.
What would you suggest Subway do to improve sales?
Ad agencies aren’t playgrounds for big kids with oversized egos. At least not ours, and hopefully not yours.
Sure, we may not wear a suit and tie into the office every day (never confuse fashion with brainpower- Albert Einstein reportedly owned 7 identical black suits and wore them in rotation) and our offices may look cooler than yours- but, advertising is serious business.
Screwing up advertising can kill a business- if you have any doubt- look at what the SuperBowl spot for the shoe retailer “Just for feet” accomplished (if you haven’t heard of “Just for feet” it’s because they went out of business soon after. There is a reason to test ads and do research- but that is another subject- with its pros and cons.
This spot has been removed from youtube, This is the only place I can find it: Just for Feet Kenya mission or temporarily
Agency.com thought they’d try to be hip by releasing a video on You Tube (above) about their process to prep for a pitch to Subway. They thought it would be a “viral”- meaning it would be passed around and watched- and that they would be uber cool- except, they ended up looking like kids with oversized egos on a playground.
Yes, the video is getting watched, yes, I’m writing about it, and no, it’s not worth all of this attention- other than as an example of how not to prepare for a pitch- or what to bring. It’s mostly getting watched by other ad types- and then mocked.
There was on comment that I thought needed to be shared- from someone who calls themselves “Pitch Consultant” (we have a list of advertising agency review consultants on our site if you happen to be looking for one) sharing some insight into what to look for in an agency search- and what to avoid:
Here is yet another example where stupid ad agency people, who obviously were in the middle-lower Bell curve in school, seem to think enthusiasm is more important than intelligence.Is there an insight into how the interactive medium can add value to the physical offering in a way that will build frequency and loyalty, increase check size and same-store sales? A analysis of potential challenges the brand is having on a store-to-store up to national level? Any demonstration that the people at Agency.com understand the fast-food business operationally? How money is made? The role of communications channels? Anything that the clients, who have undoubtedly spent many more hours in different stores, might not have heard before?
Nope. Just a bunch of idiots who walked down the street in midtown Manhattan, stole jobs from entry-level service workers for a day, insulted passers-by, and otherwise did NOTHING to indicate any potential for being anything other than wacky asshole hipsters who condescend to the brand, those that work there, and those who eat there, and certainly aren’t there to make Subway a more successful business. The sad part is that they seem incapable of the shame they should feel.
A ‘passionate’ moron is still a moron. Hire some smart people, Agency. They cost a little more, but you don’t have to buy as many sandwiches or resort to pathetic crap like this.
This is one of the reasons you shouldn’t expect instant results from an ad agency- it takes time to learn your business and your customers. Great advertising solutions don’t typically come on the first campaign, they come later. Wieden + Kennedy didn’t come up with “just do it” for Nike until they had been the agency for a number of years.
Agencies need to fully understand your brand DNA to make a meaningful campaign- or have a radically different approach to communicating with the marketplace. If you are wondering why Crispin Porter + Bogusky keeps hitting home runs, it’s often because they find an exploitable niche that hasn’t been spoken to, and capitalizes on the opening. Hence Mini owners were asked to think of their cars as a personal escape tool with “let’s motor” and Burger King is now the place for the “Meathead” male, aged 18-25 who is most likely to eat fast food 4-5 times per week.
One of the main problems with the Subway account is that the client is splitting up the duties between differnt agencies. Online is just another medium, and if your agency can’t supply the complete message delivery package you should consider another agency.
Subway has been notoriously hard on their ad agencies, with many lawsuits between the franchises and the franchise holder. It’s doubtful that there is an environment for a mutually beneficial relationship between an agency and this client no matter how smart the agency is.
After years of growth, Subway is facing it’s first serious national competition from Quizno’s and others. And while Subway has made great strides in variety of offerings and has become more competitive in hot subs, they have a long way to go when it comes to making their brand relevant.
Could the right agency help contribute to Subway’s success in the market? Absolutely.
Would they come up with the solution in a few days, over subs as portrayed by the people at Agency.com in their video- absolutely not.
I’m not sure if Agency.com was paid to pitch the account- but, there is a lot to be said for “you get what you pay for” and spec campaigns from agencies invited to pitch are the last way you should pick your agency or your strategy.
Our first question to clients is always “what makes you the most money” and how do we maximize that. If you are interested in what the rest of the questions are- call us.
