Google doesn’t spend a lot on advertising, that’s what their competition does. Guess what? It doesn’t matter how much you spend if you are Yahoo, Microsoft or Ask.com, Google will continue to win.
But, kudos to Crispin Porter + Bogusky, they were able to bump Ask.com from a nobody to a better known nobody with their campaign (“Experience Instant Getification” and “The Algorithm”) more than any of the other also rans, up a whole one-tenth of a percentage point.
Guess Who Gained Search Share - Advertising Age - Digital
…scrappy little Ask was dropping millions on a high-profile, Crispin-designed ad campaign and telling everyone it had the best algorithm. So guess which company gained the most share in search this year. Yes, it was Google.
According to ComScore, Google’s share in January was 52.6%, and by October, the most recent month with available data, that number had climbed to 58.5%. Others peg its share as even bigger: Hitwise has it at 65.1% in November, up from 64.1% in January.
In the meantime, Yahoo, Microsoft and AOL all lost share, and Ask was the only gainer, up one-tenth of a percentage point. (It’s not very likely, but things still could turn around in November and December, as those returns aren’t in yet.)
“Google has really become the verb of search,” said James Lamberti, senior VP at ComScore. “It’s a combination of viral and branding power.”
Pepsi vs. Coke
“If you did the equivalent of the Pepsi Challenge and had a blind taste test of Google, Yahoo and Microsoft results, I don’t think people would find Yahoo’s results are necessarily bad,” said Ellen Siminoff, CEO of Efficient Frontier, a search-marketing-technology company. “But it comes down to branding. Google has done a heck of a job continuing to build its brand.”
Absolute search numbers tell a different story. According to ComScore, only one search engine, AOL, declined in terms of total queries. Yahoo gained 5%, Google gained 37%, Microsoft sites gained 15% and Ask gained 24%.
So should marketers be worried? As the search category — estimated at $8 billion in 2007 by Forrester — becomes an increasingly important part of a marketing plan, the seeming consumer consolidation with one player arguably gives Google more control over the search experience.
“Marketers sure would like for someone to give Google a run for its money,” Ms. Siminoff said. “There’s lots of emotional support behind Microsoft and Yahoo.” But, she said, “marketers aren’t spending on Google because Google’s a nice guy but because Google works for them.”
It’s worth noting that the share gains didn’t manifest themselves only in consumer search-engine use. They carried over into ad spending. Efficient Frontier, which has $400 million under its management, said more than 73% of that went to Google in October of this year, up from 62% two years ago.
Looking for innovation
Google is not a monopoly — yet — but luckily for paid-search marketers, even if it were, price inflation is less likely thanks to Google’s market-driven, auction-based pricing.
“Marketers just want to see the innovation,” Mr. Lamberti said. “That’s why there’s buzz around Ask.”…
So even though Google spends less, their brand delivers more. Sounds like serious marketing judo doesn’t it. Here is the lesson to learn, and it applies to all those who want to effectively use Google to drive business to their site: in a land of similar products the only differentiation that you can control as marketer is the user experience - and that is what you should focus your marketing efforts on.
It’s why Apple is the only personal computing company that stands apart from the crowd; why no other online retailer has the customer base of Amazon and why Google is the winner in search. The focus is on the customer experience as much as the actual product. Google could have delivered banner ads- but at the expense of slowing the delivery of results. Amazon could have advertised, but instead chose to spend that money on free shipping. No matter what Crispin Porter + Bogusky does for ask.com, the problem is that search now depends on critical mass and massive investment on technology to refine results- and no one can catch up with Google.
Now, more than ever, there is a science to advertising: deliver answers instead of ads, experiences instead of excess, and results instead of rhetoric. Everything can be tracked and measured either by clicks or by sales, so when looking at an ad agency to deliver customers via search, think twice about the creativity and look for the science behind the campaign. You’ve already found one agency that understands how to make this work or you wouldn’t be reading this.
I guess they are stuck on companies that start with V in their rolodex at Volkswagen- bringing in former the Volvo ad director to direct marketing and VW agency Crispin Porter Bogusky to try to sell some Vee dubs in the USA. It won’t help until VW addresses shoddy workmanship, poor resale value, low JD Power ratings and now, they will be fighting a rock bottom dollar when compared to all major world currencies. VW may as well put a revolving door on the office- and keep it spinning.
New title
Though his title is new, Mr. Ellis will succeed Kerri Martin, director of brand innovation, departed the automaker in January. Volkswagen works with MDC Partners Crispin Porter & Bogusky in the U.S. and Omnicom Groups DDB Worldwide elsewhere. Volkswagen spent about $419 million in measured media last year the U.S., according to TNS Media Intelligence.
Mr. Ellis ran the recent account review that ended up with Volvo shifting its global ad business from Havas Euro RSCG to sibling Arnold and independent Nitro.
In a recent interview, Volkswagen of America President-CEO Stefan Jacoby told Ad Age that the marketer didnt plan to change agencies, though he did say some of the work done under Ms. Martin was too narrow. “We have to address our communications with a wider net,” he said.
Creative reputation
Since joining Volvo in 2003 from independent Swedish agency Forsman & Bodenfors, Stockholm, where he was a managing partner, Mr. Ellis, an American, has been known for doing more creatively with fewer ad dollars than his competitors.
Mr. Ellis is best known for 2004s “Mystery of Dalaro,” a hoax that started with a fake news story about 32 families in a tiny Swedish town all buying the new Volvo 540 model on the same day from the same small dealership. That led to a documentary about the eerie coincidence, which was soon revealed as a fake, by a director who didnt exist. The “Mystery of Dalaro,” created by Euro RSCGs Fuel Europe, ran across Europe in TV spots, and at great length on Volvos website.
Mr. Ellis, and Fuel, followed up with another low-budget, web-oriented effort called “Life on Board.” To make Volvo seem warmer and friendlier, they staged a series of conversations pairing interesting people who had never met getting to know each other by chatting in a Volvo.
Interesting revelation that VW spent $419 million on media- a bump from what was previously reported as a $300 million dollar account. Also, Mr. Ellis moved Volvo to Arnold- VW’s previous agency. Could a change be in the works? Stay tuned to the continuing drama of VW’s search for the old Bernbach mojo.
We teach a seminar called Websitetology to try to educate clients on web 2.0. We also teach a fair number of other ad agencies (even the local competition) because, well, that’s the kind of people we are.
One of the things we stress is that if you aren’t on the first page of Google you don’t exist, and that content drives traffic. Build valuable content and they will come.
Unfortunately, it’s falling on mostly dead ears. Even huge advertisers like Apple, Burger King and BMW don’t seem to understand how to port their marketing to the web properly. It’s not about how your site looks, especially your “home page”- it’s about the content on every page: every page is home for someone- about something.
So- it was good to see new media bigwigs Avenue A/Razorfish do a study to confirm what we already knew- excerpts from the Ad Age article follow- with a short primer on what we know works on the web:
Garrick Schmitt was sitting in a meeting, listening to a client talk about the need to make its website “Web 2.0-compliant,” complete with tag clouds and profile pages. “Tag clouds?” thought Mr. Schmitt, VP-user experience at Avenue A/Razorfish. “Really?”…
The request seemed curious to him — do that many people really use tag clouds that a brand marketer’s website needed to incorporate them? Surprisingly, he couldn’t find the answer to that question. So he decided to find out. (more…)
Just ran across this, and thought, “imitation is the greatest form of flattery”
brand new: The wedding day
Michael Jager, one of the founders of the great design shop JDK, spoke about the need for brands to create emotion and devotion
“Brands to create emotion and devotion” sounds an awful lot alike with my Next Wave t-shirt I’m wearing today “Create Lust/ Evoke Trust.”
I’ve always been a fan of Jager DiPaola Kemp - especially the living logo concept they pioneered for Burton Snowboards, where the logo morphs as fast as fashion.
A user generated ad by an 18 year old student in the UK is getting a quick remake in HD for broadcast after gathering interest on YouTube. [update] If you want to compare the ad- here is the Apple version- although the link may change (due to Apple still not understanding the principals of the social web: http://www.apple.com/ipodtouch/ads/
The New York Times sees this as yet another nail in the coffin for the advertising business- and they are probably right. In a networked world, where the consumer has the ability to be on a level playing field as your corporate mega-site, it’s no longer about delivering a message, but managing the communications between market and manufacturer.
Student’s Ad Gets a Remake, and Makes the Big Time - New York Times
The idea that you do not have to be a professional to create a good commercial is becoming widespread, in a trend known as consumer-generated content. Leave it to Apple to, paraphrasing the company’s old slogan a bit, think differently.
A television commercial for the new iPod Touch from Apple, scheduled to begin running on Sunday, 10-28 is being created by the longtime Apple agency, TBWA/Chiat/Day. It is based on a commercial that an 18-year-old English student and Apple devotee named Nick Haley, who says he got his first Macintosh when he was 3, created on his own one day last month.
His spot offers a fast-paced tour of the abilities of the iPod Touch, set to a song titled “Music Is My Hot, Hot Sex” by a Brazilian band, CSS.
Mr. Haley said he was inspired to make the commercial by a lyric in the song, “My music is where I’d like you to touch.”
He based the visual elements on video clips about the iPod Touch and other new products, which can be watched on the Apple Web site (apple.com). He uploaded his commercial to YouTube, where it received four stars out of a possible five and comments that ranged from “That’s awesome,” followed by 16 exclamation points, to “Makes me want to buy one and hack it.”
As of Thursday, Mr. Haley’s spot has been viewed 2,131 times on youtube.com. Among the viewers were marketing employees at Apple in Cupertino, Calif., who asked staff members on the Apple account at TBWA/Chiat/Day to get in touch with Mr. Haley about producing a professional version of the commercial…
Creative visionary and leader of TBWA/Chiat Day Lee Clow seems to be amused by this new world- and seems to get the emerging 2-way nature of advertising.
Consumers creating commercials “is part of this brave new world we live in,” said Lee Clow, chairman and chief creative officer at TBWA Worldwide, based in the Los Angeles neighborhood of Playa del Rey.
“It’s an exciting new format for brands to communicate with their audiences,” Mr. Clow said. “People’s relationship with a brand is becoming a dialog, not a monolog.”
The commercial based on Mr. Haley’s spot will be seen on football games Sunday afternoon and on “Desperate Housewives” and Game 4 of the World Series that night. It is also to be shown in Europe and Japan.
As for how faithful the professional spot is to the amateur version, Mr. Clow said, “we didn’t mess with his content” because “it has a charm to it, a youthful fun.”
The changes include more polished editing and filming the new version in high definition.
“My input was totally respected,” Mr. Haley said, adding that he considered the agency’s commercial “pretty similar” to the original.
The experience of working with the agency executives was “overwhelming, surreal and fantastic, all in one,” said Mr. Haley, who is studying politics at Leeds.
“This is my first taste” of advertising, he added, but offered a thoughtful response when asked what it means if consumers like him are willing to make commercials.
“That’s the whole point of advertising; it needs to get to the user,” Mr. Haley said. “If you get the user to make the ads, who better?”
As heartily as Mr. Clow endorsed the concept of user-generated content, he suggested that turnabout is fair play.
At TBWA, “we’re producing films we put on YouTube that we make in a day and a half in the parking lot,” he said, laughing.
The big question is how much did TBWA/Chiat Day charge for the “big idea” that came from a consumer? And does this signal the end of non-disclosure statements, and releases for any suggestions for campaigns? Are the locks coming off the doors of the creative think tanks? Will the best marketers of the future be the ones who throw open the doors with the customers to establish the brand together?
Stay tuned. And what do you think?
[update] note, it seems a lot of people are still confused between an iPod Touch and an iPhone. The product looks so similar and does so many of the same things, that people are searching for iPhone and “Music is my boyfriend”- maybe Apple should have considered a different back panel- not chrome and a different menu look for the Touch- I often look at the main menu of the screen and think the icons should be bigger to fill the screen.
Lyrics to “Music Is My Hot, Hot Sex” by a Brazilian band, CSS as in the new Apple iPod Touch commercial:
From all the drugs the one i like more is music
From all the junks the one i need more is music
From all the boys the one i take home is music
From all the ladies the one i kiss is music (muah!)
Music is my boyfriend
Music is my girlfriend
Music is my dead end
Music is my imaginary friend
Music is my brother
Music is my great-grand-daughter
Music is my sister
Music is my favorite mistress
From all the shit the one i gotta buy is music
From all the jobs the one i choose is music
From all the drinks the one i get drunk is music
From all the bitches the one i wannabe is music
Music is my beach house
Music is my hometown
Music is my kingsize bed
Music is my hot hot bath
Music is my hot hot sex
Music is my back rub
Music is where i’d like you to touch
Claro-que-sim
Fui escoteira-mirim
Direto da escola, não
Não ia cheirar cola
Nem basquete, pebolim
O que eu gosto não é de graça
O que gosto não é farsa
Tem guitarra, bateria, computador saindo som
Alguns dizem que mais alto que um furacão (rhéum)
Perto dele eu podia sentir
Saía de seu olho e chegava em mim
Sentada do seu lado
Eu queria encostar
Faria o tigela até o sol raiar
Debaixo do lençol
Ele gemia em ré bemol
Fiquei tensa
Mas tava tudo bem
Ele é fodão, mas eu sei que eu sou também
When friends send you ads because they think they are “clever” - your faith is restored in our profession. Before I did a quick Google search on the ad, I already suspected it was the work of WongDoody out of Seattle. Not that it was stylistically identifiable- but because it was clearly an amazing use of a small budget to create something that was worth passing around.
That, my friends, is the mark of a great ad agency, one that understands our mantra of “It’s our job to make you more money than you pay us,” - that seems lost on many of the mega-agencies.
Here is the synopsis of the ad campaign from AdRants:
In addition to the site, the campaign also includes print, radio and a branded truck with a museum-like diorama of the road that makes stops along the highway. Brochures will also be handed out to travelers on the road convincing them Horizon Air is really the way to go. In all, it’s one of the best airline campaigns we’ve ever seen.
To briefly explain how the campaign works so well on a limited budget:
The campaign connects with consumers based on a fundamental truth: commuting by car can really suck.
The small video clips aren’t video at all- but sequential stills with a solid voice over. This saves considerable cost to the client, yet delivers a comparable effect.
The short vignettes are funny- “the suicidal marsupial, the speed bump possum” doesn’t make it into every campaign.
No matter how entertaining, the stories connect back to the consumer/commuter to parts of their regular journey in a way that almost can’t but remind them that “I could have taken the plane.”
The campaign was supported by other low budget yet highly visible media to connect to the site.
There are of course a few flaws in the strategy- one being that while the time you save from your I-5 Slog by flying over all those dead possums- you now have to deal with the TSA and their less than friendly shake downs, not having a car when you reach your destination (not as bad for destination Portland where you can find decent public transit- not good for Seattle bound folks where it’s still car culture).
From a delivery standpoint- WongDoody hasn’t made the site as search friendly as possible- and have totally failed on accessibility standards. That’s the norm for almost all agencies today. Without costing the client, Horizon Air a dime more, the site could have been built in a way that met all 508 requirements and had exactly the same effect- only being much more search and consumer friendly.
For instance, there is no way to send you a link to just one of the funny stories- like the one about the dead possum in the middle of the road. I also abhor any site that starts playing audio without specific instructions for it to- just in case I’m looking at something somewhere where I shouldn’t be (like watching this at work).
All that aside, working with a smaller creative shop like Wong Doody can definitely get a client much better results than working with a mega agency. Not only is the work top-notch and yet affordable, they are genuinely nice people as I remember setting an appointment with Pat Doody on my last visit to Seattle on a moments notice.
So, next time you are looking for a big bang for a smaller budget- look to agencies that deliver high value concept- not high dollar production expenses. Making your advertising budget work hard is the mark of a true hot creative shop, and when that happens- friends and strangers will start sending out emails about your last campaign calling it clever.
