As many of you know, we run a seminar on using a blog (specifically WordPress) as a content management system for a business website. The news section of The Next Wave site (where you are now) was added in January of 2005 and now accounts for most of the traffic on our site.
Although we got an early start on having a website (our first site went up in 1994) and we soon figured (back while everyone was still on dial-up) that Flash wasn’t the way to build an entire site (later we looked really smart- since search engines and Flash don’t go together very well)- we were pretty slow to realize how important webstats are to providing customer feedback and marketing opportunities.
The reason: when our content didn’t change often, neither did our web stats. That all changed with the news/blog- and analyzing web stats has become one of the most important parts of our seminar. As you add content- people find your site using different search terms- and link to you for different reasons- these are all opportunities to do business or learn about your customers.
It’s how we decided to begin the seminars- and it’s also taught us a lot about how to build websites for our customers- so they can get more customers. Just like there are keywords- or trigger words in print advertising (Free- being the “best” one), search terms can tell you a lot about your customers hot buttons. For us, guerrilla ad campaigns, viral marketing, and non-traditional advertising have been hot topics- as have low-budget ads. In a highly competitive media environment, it’s become obvious that just spending more on traditional media isn’t a cost effective solution. The flip-side is, many of these potential clients aren’t willing to pay for the services to get the “more bang for your marketing buck” to the agency for coming up with the “big idea.”
One of the places we find the big idea for a client- or at least get a start on the idea, is by searching through their well crafted website stats- where the search terms can show what’s on customers minds. Think of a website stats package as a way to eavesdrop on your virtual sales floor- as if you had a way to listen to every single customer that had an interest in your products.
When we land a retail client, we like to do site studies- where we observe customer interactions with our clients staff, the environment, the product, the sales process- and then make suggestions on improvements. We also visit the competition and do the same analysis. We want to discover what drives your most profitable customers to shop with you – and how to find more like them. We can do the same with visiting your sites backend- analyze, review, and build new strategies to connect and close the sale.
To repeat what we’ve said before- it’s imperative for a business to post all marketing materials online, in a place with a unique url link, and in a format that can be shared. Let the customer print your ad, own your TV spot, be able to listen to your radio spot over and over if they so choose. Even better- let them link back to your page, comment on the ad, be able to find out everything they can about it- because it most probably is what brought them to your site in the first place (isn’t that the reason you ran the ad in the first place). One of our most popular posts was where we scanned and posted a BMW motorcycle ad, and placed the copy in a Google friendly format (remember, search engines can’t read flash- or the text in the contents of a jpg file) – another was where we compared an Apple TV campaign to a Burger King TV spot- which brought us mad traffic for information on the BK spot. For all the creativity Crispin Porter Bogusky showed in the BK spot and the strategy, they made it hard for people to find out where “I am man, hear me roar” came from.
So instead of driving people to Burger Kings site, where they could have been rewarded with a special offer, or discovered additional information about the product- like the exact ingredients in a Texas Double Whopper- they were on our site.
One of the outcomes of the BMW ad- is that when people search for “BMW motorcycles in Dayton” they end up on our site- and are disappointed that we were mentioning that our market has lost it’s closest dealer- partially because BMW hasn’t been successful at driving traffic to the shops- in our opinion, because of lackluster advertising and a poor web strategy.
We are now getting a lot of traffic on our site for people searching out answers to marketing questions- so we’re starting a new category: Practical marketing 101. We will be writing about ways to build successful marketing plans- utilizing well built websites as a basis for formulating sales plans that generate high traffic- especially for smaller businesses- independent businesses and our favorite type of client- the underdog.
We hope this helps you understand what The Next Wave means when we say we aren’t just an “ad agency”- but a source for marketing and innovation.
What do you think?
Google isn’t just the best search tool out there, it’s becoming the best of everything online. (It’s amazing what you can do with googles of cash). With a ton of money, and a different vision of the online world than Microsoft- Google is advancing into building relationships of convenience with their users- in other words, they keep trying to make your life easier- which is a GREAT marketing strategy.
We, at The Next Wave, like to say marketing is a simple concept- create lust, evoke trust. Google is working their way into the hearts of consumers everywhere by offering a complete selection of services- for free, that are useful, honest and open, that make your life online easier.
The big question will come when they face their first security failure- that is bound to happen. Will they do it more gracefully than PayPal, the VA, Ohio University or others- that have “lost” customer records.
Eventually, Google is going to be the king of digital content distribution (even though Apple has designed a better interface with the iTunes store and solved digital rights management issues) because they have the capital- the brains and the vision to do it right.
Google checkout is the first step to the complete customer relationship management solution- that will involve everything from Micro payments to credits for interacting with ads. Keep an eye on Google- they will inherit the earth- sooner than you think.
It’s coming- and if you are a middleman in the content delivery system, watch out. To define middlemen: record labels, movie studios, television networks (cable, broadcast, pay-per-view)- the people who come between the content producers - and their audience. The only people who will still be able to profit from this are the quality aggregator distributors like the Apple iTunes store, Amazon and probably Google (who may or may not - own the online world in the near distant future).
Read the link above- to find out how an unknown, small time singer, gave a concert to 70,000 people from her basement. Even if this was a set-up by a label, there are enough nerdy music geeks out there that can figure out how to do this on their own.
Sandi Thom now has a number one UK single- just recently the hip-hop band Gnarls Brakley have a UK number 1 hit purely from downloads.
Music is driven by word-of-mouth and the preferences of the “early adopters/ innovators”- more so than other product or service categories. If you are trying to build a brand quickly- using good webstrategy can get you to the top quicker than conventional media. If you don’t believe it, go ask Sandi Thom.
The guy who gave the greenlight to an ad that didn’t get the brand voice, has now chosen a new agency- to “boost its online presence.” Unfortunately, this is another case of the blind leading the blind – Marketing Communication Director Laurence Kuykendall (who used to work at former agency Merkley + Partners- before jumping to the client side) picked “The Concept Farm” as the new agency- because of their “capabilities in guerilla, interactive and Web work” – yet their site still has a retarded Flash intro and only indexes three pages in Google.
Kurkendall claims that Merkley lost key players on the account who were “motorcycle aficionados” – yet, the people at Merkley seemed to have a contempt for the people who choose to ride BMW- as can be witnessed by the exchange on this site late last year.
Quite frankly, with a two-million dollar ad budget and requiring motorcycle riding creatives, one must wonder if NYC is the right place to have the account? Not only are costs lower in other parts of the country- but the likelihood of having people who ride their motorcycles more than the subway is statistically higher.
The good news for the Concept Farm is that they can’t do much worse than the “Hibachi” ad- the bad news for BMW riders is that the guy who approved that ad- still is in charge.
Please note- the closest BMW motorcycle dealer to Dayton OH closed Dec. 31 (Cincinnati), Indianapolis closed last year- and I’ve heard rumor that the dealer in Athens OH no longer stocks new bikes. Hint to BMW Motorrad- if we can’t get to a dealer- no amount of advertising, guerilla or online- will help you sell more bikes.
The State of Maine hired a NY ad agency, Warren Kremer Paino Advertising, LLC, to handle the Maine Tourism account. WKP then built a site- and bought search terms with State money to direct traffic to the site. Apparently there are no creative people living in the state of Maine, but, there is one semi-smart web developer.
Lance Dotson is the owner of the Maine Web Report- a blog, who quickly found the cost of his google ad words increasing when WKP started bidding up the prices of keywords using tax dollars. He said some things on his blog- that suggested that WKP was “pissing away” Maine tax dollars- and competing with him. WKP decided to sue.
This story is making the rounds in several spheres- bloggers concerned about being sued, free speech advocates worrying about rights disappearing, ad agencies worried about bad pr, and maybe even the people selling search words like Google and Yahoo.
Here is The Next Wave take on this mess: The State of Maine and Lance Dotson and WKP all have made a mistake- because buying search terms instead of creating sites that generate organic (unpaid good results based on the quality of the content) is the lazy way to generate hits for your site.
The State of Maine, and anyone else who hires an agency like WKP- who’s entire site is built in Flash- and has no real search results on it’s own, should be questioning their agencies ability to build an effective web site in the first place. To see how many pages are indexed in google- go to the search window type in: site:yourdomainname.xxx and you will see the results- WKP has 3- with zero indexed content.
Instead of buying search terms- that money could be used to continue to develop useful and informative content- or to promote the site and the State using other media.
Maine should fire WKP- because they’ve brought the State into an embarrassing situation with negative PR, and because they were “pissing away tax money”- but this is typical of government buyers who issue RFP’s without fully understanding what they are buying.
I’m sure this story isn’t over- there are lots of places you can look to read more: The blogging journalist Fuzzy Blog Boston.com Maine web Report
But the important thing to remember on the web is that content is what is important- and if it can’t be found by search- it’s not good content.
Now- I’m going to say what I really think:
Agencies that buy search terms as part of a media strategy are whores. Even if they aren’t marking up the buy, they don’t love their client- they just are too lazy to work to make the site sell itself. Good content gets you the search engines love for free. Ask us- or look us up- we’re on the front page of Google for quite a few search terms.
For right now- the search engines revenue engine is driven by Internet lust- by clients like the State of Maine who don’t know what makes a site index- or work. The search companies are feasting on the uneducated by pimping the top spots and the right side of the results page to the highest bidder. While we don’t believe prostitution should be illegal- we do believe that pimping is the most deplorable form of trade there is- and both the search companies – and agencies who buy results are nothing but pimps.
Those are fighting words- and for good reason, this is a controversy that needs to be discussed. The model of agency compensation has been broken for a long time- but paying auction prices for placement is not a win for the client. The agencies job is to ADD value to the clients products or services- by finding a unique selling proposition- or creating an aura of desirability that wasn’t there before. Not by slapping some keyword make-up and a bigger budget on some haggard creative.
What do you think?
Last night, watching TV, I saw 2 new campaigns- by two of the best advertising agencies in the business: Chiat/Day and Crispin Porter Bogusky.
The clients: Apple and Burger King respectively.
Both clients spend more to run a spot than any of our clients spend in a year- but, that’s beside the point- the point is; who gets the most out of their advertising budget; who maximizes the value of every dollar, and how can you get the best advertising for less money?
Apple’s new campaign is a simple production- 2 actors (the button down guy, John Hodgman, is the PC and the young hipster, Justin Long, - is the Mac) talking on camera, white background, - with a logo at the end on an iMac screen. Six different spots- Viruses, Restarting, Better, iLife, Network, WSJ. Each covers a different reason a Mac beats a PC. Entertaining yes- but where is the call to action? Sounds really trite- but, no where in the spot is any indication that if you go to Apple.com you can find out more.
Luckily- most people can figure that out on their own- and if they do- right on the front page of a fast loading site- Apple has the spots running- and links to why you should get a mac.
The cost of production and editing these 6 spots in Dayton OH would be under $30,000, shot in HD (not including talent rate). On the web- all the spots are downloadable in different sizes, and easy to link to. This is how viral campaigns take off- easy to point to, easy to send. On the other hand- we have the BK “Manthem”- a very expensively produced spot- with scenes of men marching through streets with their new Burger King Texas Double Whoppers. Yes I am a man- hear me roar- but after CP&B got done with the musical score- the multiple scenes, the huge cast- the dumping of a mini-van over a bridge into a dump truck- to be pulled by a circus strongman- we have a :30 spot with a budget that some independent film makers make a feature film with.
Now, even if the spot was amazing, fantastic, one that I wanted to watch over and over- I can’t- at least not easily.
The Burger site at bk.com is made in Flash [note: the site was built by VML]- with no way to bookmark a page, send a link or even download the spot. If I’d like- I can send the spot to a friend- which I tried to do- so I could send you an easy link- but the link that it generates- fails. So much for a multi-million dollar budget (including creative, production and media). You will just have to go to BK.com, find the cinema link, then click on the Manthem reel (note- all the other spots have download links). NOTE: Feb 2007, I’ve added the Manthem Burger King spot with a link from YouTube at the bottom of this post- since BK still doesn’t understand how to maximize their ad dollars online. This post still generates a lot of search results- all for BK, almost none for Apple.
As more people time shift TV programming- can you afford not to have your spots as easy to get to as possible? Why hide behind menus, locked content, and long downloads? Do you have the script in a searchable format- so someone searching for “I’m am man, hear me roar” or “Texas Double Whopper” or “Eat this meat” etc- so that people looking to see what you spent so much money on- can find it- instead of this post.
Crispin Porter + Bogusky is where Chiat/Day was around 35 years ago- having the pick of clients and talent. But comparing these two campaigns, shows that the steady old hand of Chiat understands it’s about delivering a message instead of showing off. The Apple campaign isn’t going to set the world on fire- but at least it’s accessible and supported online. Instead of spending huge on production- they bought more media- instead of posing- they deliver.
At one point Jay Chiat asked “How big can we get before we get bad?” and many would argue that Chiat/Day on a bad day was better than many agencies on their best- but, if you really want to know how to get the best bang for your ad dollar- make sure your agency checks it’s ego at the door- instead of out of your ad budget.
What do you think?
Here are the complete words (Lyrics) to the Burger King “Manthem” tv spot for the Texas Double Whopper:
I am man, hear me roar,
In numbers too big to ignore,
And I’m way too hungry to settle for chick food!
‘Cause my stomach’s starting to growl,
And I’m going on the prowl,
For a Texas Double Whopper!
“Man that’s good!”
Oh, yes, I’m a guy!
I’ll admit I’ve been fed quiche!
Wave tofu bye-bye!
Now it’s for Whopper beef I reach.
I will eat this meat
Chorus (Eat this meat)
‘Till my innie turns into an outie!
I am starved!
I am incorrigible!
And I need to scarf a burger beef bacon jalapeno good thing down!
(Yeah!)
I am hungry!
(I am hungry)
I am incorrigible!
I AM MAN!
The Texas Double Whopper: Eat like a man. Man.
By the number of hits we’re getting for people searching for this- it’s even more proof that CP&B isn’t managing the BK site properly-
We’re not getting any searches on the Apple spots- meaning people are finding the PC/Mac spots easily on Apple’s site.
Note: This post is generating an incredible number of search hits- all for the BK spot. According to Ad Age- this was a spot that was unveiled at the BK franchisee annual convention. After complaints about the spooky king- and the focus on the 18-24 yr old male customer- and almost everything else Crispin has done for BK- the franchisees looked at their sales figures- and this overblown production- and cheered.
Maybe the difference between BK and Apple has more to do with the client- Steve Jobs is a visionary king- BK is a horde of franchisees who like to think they are all kings. The big question will be if the franchisees will be able to let Crispin let go and keep making new, fresh ads- or will they try to force this into eternity. Ugoff was brilliant- but it would be old and annoying if it had run much longer.
You can see the spot and read comments on YouTube - the quality isn’t as good as the BK site- but they still don’t have it available to share. There may even be a directors cut out there somewhere- CP+B has been known to float some viral versions. It may have been on MySpace for a minute- but it’s gone now.
