Ideas can come from anyone in a connected world- Apple ad from UK student

Apple may have missed a golden opportunity by not releasing the original sound bed to the “switch” campaign (Hello, I’m a mac, and I’m a PC)- but, TBWA/Chiat Day isn’t asleep at the wheel anymore.

A user generated ad by an 18 year old student in the UK is getting a quick remake in HD for broadcast after gathering interest on YouTube. [update] If you want to compare the ad- here is the Apple version- although the link may change (due to Apple still not understanding the principals of the social web: http://www.apple.com/ipodtouch/ads/

The New York Times sees this as yet another nail in the coffin for the advertising business- and they are probably right. In a networked world, where the consumer has the ability to be on a level playing field as your corporate mega-site, it’s no longer about delivering a message, but managing the communications between market and manufacturer.

Student’s Ad Gets a Remake, and Makes the Big Time - New York Times
The idea that you do not have to be a professional to create a good commercial is becoming widespread, in a trend known as consumer-generated content. Leave it to Apple to, paraphrasing the company’s old slogan a bit, think differently.

A television commercial for the new iPod Touch from Apple, scheduled to begin running on Sunday, 10-28 is being created by the longtime Apple agency, TBWA/Chiat/Day. It is based on a commercial that an 18-year-old English student and Apple devotee named Nick Haley, who says he got his first Macintosh when he was 3, created on his own one day last month.

His spot offers a fast-paced tour of the abilities of the iPod Touch, set to a song titled “Music Is My Hot, Hot Sex” by a Brazilian band, CSS.

Mr. Haley said he was inspired to make the commercial by a lyric in the song, “My music is where I’d like you to touch.”

He based the visual elements on video clips about the iPod Touch and other new products, which can be watched on the Apple Web site (apple.com). He uploaded his commercial to YouTube, where it received four stars out of a possible five and comments that ranged from “That’s awesome,” followed by 16 exclamation points, to “Makes me want to buy one and hack it.”

As of Thursday, Mr. Haley’s spot has been viewed 2,131 times on youtube.com. Among the viewers were marketing employees at Apple in Cupertino, Calif., who asked staff members on the Apple account at TBWA/Chiat/Day to get in touch with Mr. Haley about producing a professional version of the commercial…

Creative visionary and leader of TBWA/Chiat Day Lee Clow seems to be amused by this new world- and seems to get the emerging 2-way nature of advertising.

Consumers creating commercials “is part of this brave new world we live in,” said Lee Clow, chairman and chief creative officer at TBWA Worldwide, based in the Los Angeles neighborhood of Playa del Rey.

“It’s an exciting new format for brands to communicate with their audiences,” Mr. Clow said. “People’s relationship with a brand is becoming a dialog, not a monolog.”

The commercial based on Mr. Haley’s spot will be seen on football games Sunday afternoon and on “Desperate Housewives” and Game 4 of the World Series that night. It is also to be shown in Europe and Japan.

As for how faithful the professional spot is to the amateur version, Mr. Clow said, “we didn’t mess with his content” because “it has a charm to it, a youthful fun.”

The changes include more polished editing and filming the new version in high definition.

“My input was totally respected,” Mr. Haley said, adding that he considered the agency’s commercial “pretty similar” to the original.

The experience of working with the agency executives was “overwhelming, surreal and fantastic, all in one,” said Mr. Haley, who is studying politics at Leeds.

“This is my first taste” of advertising, he added, but offered a thoughtful response when asked what it means if consumers like him are willing to make commercials.

“That’s the whole point of advertising; it needs to get to the user,” Mr. Haley said. “If you get the user to make the ads, who better?”

As heartily as Mr. Clow endorsed the concept of user-generated content, he suggested that turnabout is fair play.

At TBWA, “we’re producing films we put on YouTube that we make in a day and a half in the parking lot,” he said, laughing.

The big question is how much did TBWA/Chiat Day charge for the “big idea” that came from a consumer? And does this signal the end of non-disclosure statements, and releases for any suggestions for campaigns? Are the locks coming off the doors of the creative think tanks? Will the best marketers of the future be the ones who throw open the doors with the customers to establish the brand together?

Stay tuned. And what do you think?

[update] note, it seems a lot of people are still confused between an iPod Touch and an iPhone. The product looks so similar and does so many of the same things, that people are searching for iPhone and “Music is my boyfriend”- maybe Apple should have considered a different back panel- not chrome and a different menu look for the Touch- I often look at the main menu of the screen and think the icons should be bigger to fill the screen.

Lyrics to “Music Is My Hot, Hot Sex” by a Brazilian band, CSS as in the new Apple iPod Touch commercial:

From all the drugs the one i like more is music
From all the junks the one i need more is music
From all the boys the one i take home is music
From all the ladies the one i kiss is music (muah!)

Music is my boyfriend
Music is my girlfriend
Music is my dead end
Music is my imaginary friend
Music is my brother
Music is my great-grand-daughter
Music is my sister
Music is my favorite mistress

From all the shit the one i gotta buy is music
From all the jobs the one i choose is music
From all the drinks the one i get drunk is music
From all the bitches the one i wannabe is music

Music is my beach house
Music is my hometown
Music is my kingsize bed
Music is my hot hot bath
Music is my hot hot sex
Music is my back rub
Music is where i’d like you to touch

Claro-que-sim
Fui escoteira-mirim
Direto da escola, não
Não ia cheirar cola
Nem basquete, pebolim
O que eu gosto não é de graça
O que gosto não é farsa
Tem guitarra, bateria, computador saindo som
Alguns dizem que mais alto que um furacão (rhéum)
Perto dele eu podia sentir
Saía de seu olho e chegava em mim
Sentada do seu lado
Eu queria encostar
Faria o tigela até o sol raiar
Debaixo do lençol
Ele gemia em ré bemol
Fiquei tensa
Mas tava tudo bem
Ele é fodão, mas eu sei que eu sou também

It’s the size of the idea, not the budget that counts

When friends send you ads (update, 2022- the micros site- i5 slog is long abandoned) because they think they are “clever” - your faith is restored in our profession. Before I did a quick Google search on the ad, I already suspected it was the work of WongDoody out of Seattle. Not that it was stylistically identifiable- but because it was clearly an amazing use of a small budget to create something that was worth passing around.

That, my friends, is the mark of a great ad agency, one that understands our mantra of “It’s our job to make you more money than you pay us,” - that seems lost on many of the mega-agencies.

Here is the synopsis of the ad campaign from AdRants:

Adrants » Horizon Air Convinces Sloggers The Slog Is Not the Best Way to Travel
But the way WONGDOODY crafted the site - a collection of videos highlight each of “the slog’s” oddities and frustrations Old West-style - lends a certain attraction to the road.

In addition to the site, the campaign also includes print, radio and a branded truck with a museum-like diorama of the road that makes stops along the highway. Brochures will also be handed out to travelers on the road convincing them Horizon Air is really the way to go. In all, it’s one of the best airline campaigns we’ve ever seen.

To briefly explain how the campaign works so well on a limited budget:

  • The campaign connects with consumers based on a fundamental truth: commuting by car can really suck.
  • The small video clips aren’t video at all- but sequential stills with a solid voice over. This saves considerable cost to the client, yet delivers a comparable effect.
  • The short vignettes are funny- “the suicidal marsupial, the speed bump possum” doesn’t make it into every campaign.
  • No matter how entertaining, the stories connect back to the consumer/commuter to parts of their regular journey in a way that almost can’t but remind them that “I could have taken the plane.”
  • The campaign was supported by other low budget yet highly visible media to connect to the site.

There are of course a few flaws in the strategy- one being that while the time you save from your I-5 Slog by flying over all those dead possums- you now have to deal with the TSA and their less than friendly shake downs, not having a car when you reach your destination (not as bad for destination Portland where you can find decent public transit- not good for Seattle bound folks where it’s still car culture).

From a delivery standpoint- WongDoody hasn’t made the site as search friendly as possible- and have totally failed on accessibility standards. That’s the norm for almost all agencies today. Without costing the client, Horizon Air a dime more, the site could have been built in a way that met all 508 requirements and had exactly the same effect- only being much more search and consumer friendly.

For instance, there is no way to send you a link to just one of the funny stories- like the one about the dead possum in the middle of the road. I also abhor any site that starts playing audio without specific instructions for it to- just in case I’m looking at something somewhere where I shouldn’t be (like watching this at work).

All that aside, working with a smaller creative shop like Wong Doody can definitely get a client much better results than working with a mega agency. Not only is the work top-notch and yet affordable, they are genuinely nice people as I remember setting an appointment with Pat Doody on my last visit to Seattle on a moments notice.

So, next time you are looking for a big bang for a smaller budget- look to agencies that deliver high value concept- not high dollar production expenses. Making your advertising budget work hard is the mark of a true hot creative shop, and when that happens- friends and strangers will start sending out emails about your last campaign calling it clever.

It’s the size of the idea, not the budget that counts

Screen Shot of “The Slog” site from Horizon AirWhen friends send you ads because they think they are “clever” - your faith is restored in our profession. Before I did a quick Google search on the ad, I already suspected it was the work of WongDoody out of Seattle. Not that it was stylistically identifiable- but because it was clearly an amazing use of a small budget to create something that was worth passing around.

That, my friends, is the mark of a great ad agency, one that understands our mantra of “It’s our job to make you more money than you pay us,” - that seems lost on many of the mega-agencies.

Here is the synopsis of the ad campaign from AdRants:

Adrants » Horizon Air Convinces Sloggers The Slog Is Not the Best Way to Travel
But the way WONGDOODY crafted the site - a collection of videos highlight each of “the slog’s” oddities and frustrations Old West-style - lends a certain attraction to the road.

In addition to the site, the campaign also includes print, radio and a branded truck with a museum-like diorama of the road that makes stops along the highway. Brochures will also be handed out to travelers on the road convincing them Horizon Air is really the way to go. In all, it’s one of the best airline campaigns we’ve ever seen.

To briefly explain how the campaign works so well on a limited budget:

  • The campaign connects with consumers based on a fundamental truth: commuting by car can really suck.
  • The small video clips aren’t video at all- but sequential stills with a solid voice over. This saves considerable cost to the client, yet delivers a comparable effect.
  • The short vignettes are funny- “the suicidal marsupial, the speed bump possum” doesn’t make it into every campaign.
  • No matter how entertaining, the stories connect back to the consumer/commuter to parts of their regular journey in a way that almost can’t but remind them that “I could have taken the plane.”
  • The campaign was supported by other low budget yet highly visible media to connect to the site.

There are of course a few flaws in the strategy- one being that while the time you save from your I-5 Slog by flying over all those dead possums- you now have to deal with the TSA and their less than friendly shake downs, not having a car when you reach your destination (not as bad for destination Portland where you can find decent public transit- not good for Seattle bound folks where it’s still car culture).

From a delivery standpoint- WongDoody hasn’t made the site as search friendly as possible- and have totally failed on accessibility standards. That’s the norm for almost all agencies today. Without costing the client, Horizon Air a dime more, the site could have been built in a way that met all 508 requirements and had exactly the same effect- only being much more search and consumer friendly.

For instance, there is no way to send you a link to just one of the funny stories- like the one about the dead possum in the middle of the road. I also abhor any site that starts playing audio without specific instructions for it to- just in case I’m looking at something somewhere where I shouldn’t be (like watching this at work).

All that aside, working with a smaller creative shop like Wong Doody can definitely get a client much better results than working with a mega agency. Not only is the work top-notch and yet affordable, they are genuinely nice people as I remember setting an appointment with Pat Doody on my last visit to Seattle on a moments notice.

So, next time you are looking for a big bang for a smaller budget- look to agencies that deliver high value concept- not high dollar production expenses. Making your advertising budget work hard is the mark of a true hot creative shop, and when that happens- friends and strangers will start sending out emails about your last campaign calling it clever.

Sprint: Great advertising can't make up for customer service failures

Last Friday I ended a 9 year relationship with Sprint. It didn’t have to be that way, but failed customer service policy made it inevitable- and also, made it unlikely that I’ll ever say anything nice about Sprint ever again.

So, today when the CEO resigned- and they announced a major loss of customers, I wasn’t surprised. I’m sure my story is repeated every other minute- and it’s not the advertising that’s at fault, it’s bad customer service.

First, here’s what Ad Age said about the churn at the top- and then I’ll share my story and how Sprint could reverse it’s fortune:

Sprint CEO Resigns; Carrier Announces Major Loss of Customers - Advertising Age - News
SAN FRANCISCO (Adage.com) — Despite $1.78 billion in ad spending, and its hiring of one of the leading ad agencies in the nation, Sprint Nextel continued to bleed customers in the most recent quarter, leading to the resignation today of Gary Forsee as chairman and president-CEO.

In a statement regarding the resignation, Sprint also said it will announce that during the third quarter it lost some 340,000 postpaid wireless customers, that is, customers who pay a bill each month instead of those who pay in advance for a limited number of minutes. (more…)

Sprint: Great advertising can’t make up for customer service failures

Last Friday I ended a 9 year relationship with Sprint. It didn’t have to be that way, but failed customer service policy made it inevitable- and also, made it unlikely that I’ll ever say anything nice about Sprint ever again.

So, today when the CEO resigned- and they announced a major loss of customers, I wasn’t surprised. I’m sure my story is repeated every other minute- and it’s not the advertising that’s at fault, it’s bad customer service.

First, here’s what Ad Age said about the churn at the top- and then I’ll share my story and how Sprint could reverse it’s fortune:

Sprint CEO Resigns; Carrier Announces Major Loss of Customers - Advertising Age - News
SAN FRANCISCO (Adage.com) — Despite $1.78 billion in ad spending, and its hiring of one of the leading ad agencies in the nation, Sprint Nextel continued to bleed customers in the most recent quarter, leading to the resignation today of Gary Forsee as chairman and president-CEO.

In a statement regarding the resignation, Sprint also said it will announce that during the third quarter it lost some 340,000 postpaid wireless customers, that is, customers who pay a bill each month instead of those who pay in advance for a limited number of minutes. (more…)

Agency 2.0- Zeus Jones

Fallon may be winning the battle as the womb of new agencies - as I’ve stumbled upon yet another spin-off: Zeus Jones. This agency popped onto the scene March 1, 2007 (and deserves extra credit for not naming the agency after themselves).

While we’ve not been very complimentary of Brew: A creative collaborative, or Barrie D’Rozario Murphy and the way they started off online (weakly)- the crew at Zeus Jones scores a B+ for “getting it.” The front page is just a series of places you’ll find them online- starting with their presentation on Slideshare (see below). Very cool stuff.

Zeus Jones Welcomes You.
Zeus Jones approaches marketing differently.
View our credentials to see what we mean by “Marketing As A Service.”

They also have a separate blog: From the head of Zeus Jones which for some odd reason, they didn’t decide to build on their own site- but using Blogspot- which is what stopped me from giving them an A+

The idea of a blog, separate from a site, is old school. Ideally, while having all those places online as place to hang out is great- the fulcrum of your online (the de facto realization of your brand these days) in 2 places is a mistake.

What I had time to look at on ZJ’s sites looked good. They’ve decided it’s not advertising brands need- it’s more of a reason to like a brand- utility. We’ve always thought of our solutions for clients as one that makes the relationship between customers and our clients one of mutual joy, as opposed to a one-way shouting match.

There are some smart, small agencies out there- but, finding and identifying them will take a new kind of filter. With agency search firms still clueless about what makes good web strategy, and Ad Age and everyone else so fascinated by Crispin Porter & Bogusky (us included)- what has been slipping under the radar is agencies like Zeus Jones who seem to have a true Unique Selling Proposition- and the smarts to make it happen in our Web 2.0 world.