I guess they are stuck on companies that start with V in their rolodex at Volkswagen- bringing in former the Volvo ad director to direct marketing and VW agency Crispin Porter Bogusky to try to sell some Vee dubs in the USA. It won’t help until VW addresses shoddy workmanship, poor resale value, low JD Power ratings and now, they will be fighting a rock bottom dollar when compared to all major world currencies. VW may as well put a revolving door on the office- and keep it spinning.
New title
Though his title is new, Mr. Ellis will succeed Kerri Martin, director of brand innovation, departed the automaker in January. Volkswagen works with MDC Partners Crispin Porter & Bogusky in the U.S. and Omnicom Groups DDB Worldwide elsewhere. Volkswagen spent about $419 million in measured media last year the U.S., according to TNS Media Intelligence.
Mr. Ellis ran the recent account review that ended up with Volvo shifting its global ad business from Havas Euro RSCG to sibling Arnold and independent Nitro.
In a recent interview, Volkswagen of America President-CEO Stefan Jacoby told Ad Age that the marketer didnt plan to change agencies, though he did say some of the work done under Ms. Martin was too narrow. “We have to address our communications with a wider net,” he said.
Creative reputation
Since joining Volvo in 2003 from independent Swedish agency Forsman & Bodenfors, Stockholm, where he was a managing partner, Mr. Ellis, an American, has been known for doing more creatively with fewer ad dollars than his competitors.
Mr. Ellis is best known for 2004s “Mystery of Dalaro,” a hoax that started with a fake news story about 32 families in a tiny Swedish town all buying the new Volvo 540 model on the same day from the same small dealership. That led to a documentary about the eerie coincidence, which was soon revealed as a fake, by a director who didnt exist. The “Mystery of Dalaro,” created by Euro RSCGs Fuel Europe, ran across Europe in TV spots, and at great length on Volvos website.
Mr. Ellis, and Fuel, followed up with another low-budget, web-oriented effort called “Life on Board.” To make Volvo seem warmer and friendlier, they staged a series of conversations pairing interesting people who had never met getting to know each other by chatting in a Volvo.
Interesting revelation that VW spent $419 million on media- a bump from what was previously reported as a $300 million dollar account. Also, Mr. Ellis moved Volvo to Arnold- VW’s previous agency. Could a change be in the works? Stay tuned to the continuing drama of VW’s search for the old Bernbach mojo.
Just a few weeks ago, Ad Age was lamenting the future of CMO’s with their short stints at the top. Next thing you know, they are popping up in their own tv spots.
This morning at the gym, in the span of 2o minutes, I saw two spots featuring CMO types:
The spot’s theme is how the CMO scored a success by sponsoring NASCAR driver Tony Stewart’s armpits as ads for Old Spice. Old Spice wants you to visit the excitement at www.tonystewartsarmpits.com
The second CMO as rockstar sighting was a Coors ad- probably about drinking responsibly. However, I can’t find any reference to the spot, or the CMO (other than Coors has a new CMO) anywhere. The fact is- no consumers care who the CMO is- or what they think, much less than they care who the CEO is- unless you are Steve Jobs.
Advertising isn’t about you- the marketer, it’s about what interests the customer.
The payola scandals of the Fifties were a black-eye on commercial radio, where record labels would pay radio stations to play certain albums.
Now with corporate and satellite radio controlling the airwaves, and internet radio still in the nascent stages- the best way to get your songs played to mass audiences is to sell your song to a major advertising campaign. When Wieden + Kennedy bought the Beetles “Revolution” for Nike there was a major outcry of selling out. (Personally, this commercial still makes me love advertising- and what I do)
But, besides bringing new exposure to old hits- or even hits in the making- there is also an area of concern for artists- will they be seen as selling out? Some artists have sworn off commercialization of their art- Bob Dylan taking a hit for selling music through Starbucks for instance.
So, when Crispin Porter + Bogusky follows in the footsteps of Arnold by putting Wilco’s “Sky Blue Sky” into a campaign, Wilco fights back- and in the tradition of David Ogilvy who believed you should use the products you shill, admits to driving V-dubs.
Pitchfork: Wilco Explain Volkswagen Ads
After millions of infuriated Wilco fans around the globe set fire to their copies of Sky Blue Sky and drove their Jettas off cliffs yesterday, Wilco took it upon themselves to explain their recent involvement in a Volkswagen ad campaign.
“With the commercial radio airplay route getting more difficult for many bands,” wrote the Chicago sextet on its official website, “we see this as another way to get the music out there.”
They continued: “And we feel okay about VWs. Several of us even drive them.”
Securing rights to popular music isn’t always easy- we once traded building a website for Buckwheat Zydeco in exchange for using his music as the background for a local neighborhood non-profit marketing piece- which cost us a bunch- but gave the neighborhood new life. Besides the website- (which has been sadly and badly basterdized over the years) Buckwheat gained a whole new bevy of fans- who would not have been exposed to his great music any other way.
With viral videos like Jud Laipply’s “Evolution of Dance” using a bunch of copyrighted music- the question is- is it better marketing for the music than the old school pay-to-play? If I was the copyright holder, I’d be thrilled to have “tastes” of my music given that much exposure.
It’s a whole new world out there in marketing, what you learned in school doesn’t apply anymore. Sharing is the new currency and attention is the new jackpot.
Volkswagen was a dying brand in the US. The culprit was poor quality. Customers had been fooled into buying a Jetta or Passat on the idea that they were getting “Precision German Engineering” at a bargain beerhaul price. When the cars didn’t deliver quality- they moved on to more reliable brands.
Enter Kerri Martin, the marketing exec that built BMW Mini’s success in the US with über hot agency, Crispin Porter +Bogusky.
All of a sudden, people are ignoring the fact that VW is still at the bottom of quality- at least their ads are interesting- showroom traffic picks up- and so do sales. But, alas, not enough for the big boss: Adrian Hallmark. He doesn’t understand the Crispin “Factory” approach to advertising- where’s the unifying tagline he asks- and fires Martin. All of a sudden, VW ads are once again boring.
Price and Product boring. Like a frickin laundry list- “Three V-dubs for under $17,000.”
And quickly- we’re back to talking about the wrong thing: price.
Once again, Mr. Hallmark is changing directions- now, hoping a feel good campaign with a tagline “When you get into a Volkswagen, it gets into you.”
Hmmm…. like under your skin, when you are taking it back to the dealer for the tenth time to get the same thing fixed (a former employee was constantly having problems with his Jetta).
Mr. Hallmark said the carmaker decided to “save our gunpowder” for national ads until the second part of the year.
VW spent just $19 million in measured U.S. media in the first two months of 2007 and $241 million in calendar 2006, according to TNS Media Intelligence. Volkswagen follows a winding ad road
February 2006: Introduces “Fast” doll online and in ads featuring lab-coated German “engineer” and the line “Unpimp mein auto.”
April 2006: Introduces jarring “Safety Happens” push, showing Jettas getting slammed into by other vehicles.
May 2006: “Low-ego emissions” for Passat shows drivers in other German cars shouting arrogantly into megaphones.
May 2006: TV spots feature a lederhosen-wearing spokesman next to a white Jetta, saying, “Stereotyping is stupid.”
June 2006: Rabbit spots show two cars — one white and one black — multiplying like bunnies.
October 2006: Free-guitar incentive for buyers of Jettas, Rabbits, GTIs and Beetles; TV spots feature Slash and John Mayer.
February-May 2007: “Three V-dubs for under $17,000” touts versions of Beetle, Jetta & Rabbit.
One thing is for sure: Crispin is being patient, but a $300 Million dollar client can do that to you. The only thing VW could do to guarantee an improvement in it’s marketing is take Hallmark out of the drivers seat and bring back Martin.
At least she has a track record of delivering sales.
note: we’ve written about almost every one of the above campaigns- except the Price and Product idiocy in past posts.
Crispin Porter + Bogusky is the über hot ad agency of the last few years. We write about them, other people write about them, and everybody has an opinion. While celebrities have their paparazzi, the hot agencies have their armchair quarterbacks.
We write about them, because we know there are people searching for great, smaller, independent agencies- and hope they take a look at us (we think we understand web 2.0 better than CP+B and can help our clients get bigger bang for their buck)- but also because, well, the ads are interesting to us.
So, while Seth Stevenson writes in Slate why he hates Crispin ads- (and we have a few we detest too)- we thought this section was worth discussing:
Why I sort of hate the hottest ad agency in the country. - By Seth Stevenson - Slate Magazine
Strong reactions. But that’s not necessarily a bad thing. In fact, a vigorous response is precisely what Crispin wants. As CEO Jeff Hicks told me, “We make a conscious effort to have our brands commented on and talked about.” It’s his feeling that in a world supersaturated with content—video games, Web clips, text messages, etc.—to “break through and be noticed is a huge victory.” Crispin is the master of breaking through, getting attention with its provocative TV ads and also with smart viral projects (remember the Subservient Chicken?).
But is all attention good attention? This is an age-old question at the heart of the ad game. And there’s really no right answer. Sometimes a provocative, attention-getting ploy is just what a brand needs. Other times, the tactic falls on its face.
You see, local car dealers have been doing the same thing for years (as did a really obnoxious carpet dealer named Buddy)- they did ads that people talked about- that “broke through” - and that drove our community nuts. Yes, they all have top-of-mind awareness, but, no, it wasn’t the most effective way of advertising. David Ogilvy suggests that you create ads that your mother would be able to like, understand and accept- screaming, being obnoxious, etc. isn’t the answer.
When we were challenged with changing the image of Mendelson’s Liquidation Outlet, we refused to put the owner on his own spots- screaming “I’m crazy Sandy, I’ve got deals” (which of course he did after we ended the relationship)- instead we created the “explorer dude” and his “shopping safari” concept- coupled with the tagline “The first place to look for every last thing”- which cut through the clutter, yet didn’t annoy.
As the industry leader, with everyone scrambling for competitive advantage, Crispin is able to sometimes dicatate to their own detriment. The Haggar Dog Crap spot- while entertaining, may loose the pants in the joke. And while we enjoyed the “Unpimp your auto” campaign for VW- it alienated an audience that could one day be potential VW buyers.
Creating an emotional response is critical in advertising- but, when given a choice, go for something your Mom would enjoy.
I’m finally getting around to reading “Juicing the Orange” by Pat Fallon and Fred Senn. (btw- the site sucks if you are blind- or Google, or even a reader looking for the material they reference). I’m withholding my opinion till I finish, but I did note something- Fallon convinced Timex to go back to “Takes a licking and keeps on ticking” with some new executions.
So, before Crispin Porter + Bogusky brought back “Have it your way” for Burger King- other agencies have done the same thing. Which leads me to the question: Why didn’t Crispin bring back “Tastes Great- Less Filling” for Miller Lite? Especially once they were in trouble with “Man Laws?”
Is it because in taste tests Miller doesn’t beat Bud (I’m not a beer drinker)? That would make the strategy fundamentally flawed- and then the ads will actually hurt the brand.
When the VW marketing chief asked for a return to an umbrella theme- shouldn’t Crispin look back at “Drivers Wanted” and see if the connection can be made?
BMW hasn’t abandoned “The ultimate driving machine” through several agencies (although the motorcycle division isn’t smart enough to use “The ultimate riding machine”)- and the concept still resonates.
A well known brand is shorthand for a set of emotions and conditioned responses from the consumer. The tagline, if it is closely identified and well known with your brand- is equity that shouldn’t be thrown away just because you are tired of it. The real creativity comes from being able to keep creating interesting executions that connect to the brand.
Apple has stood for ease of use in the consumers minds for years- but until the “I’m a Mac, I’m a PC” campaign came, they had a hard time getting people to look at them as serious business computers (granted, being able to run Windows has also helped). Nike has “Just do it”- a tagline that could live forever and never be topped. (And to the person who called me on the phone and asked me who wrote it- and I drew a blank- it’s Jim Riswold).
The book “The Brand Gap” by Marty Neumeier covers branding better than any book I’ve read. The hand test and the swap test are probably two of the simplest, most obvious tools a marketer should pass.
The hand test asks if you cover the logo- can you tell who did the ad? And the swap test is equally cool- could your logo and someone elses swap and work better- he shows Polaroid and Nationwide Insurance (I should grab a scan and put it in here).
So- does your tagline instantly identify your brand- and no one elses? If it does, consider yourself lucky- and be really careful about changing it unless you have a really good reason and know it will work.
If you know of other resurected taglines- feel free to add them to the comments.
