Seth Godin, Sally Hogshead and The Next Wave

If there is one thing the Internet/web 2.0 thing does, it makes connections.

The idea of six degrees of separation is so, like Web 1.0, now if it’s more than 2 degrees, you’ve got a problem. In fact, that’s the new job of marketers and ad agencies- reduce the gap between the consumers and the brand- make them intimate.

So, an official announcement of sorts: The Next Wave is working with Hogshead Media, the biggest small ad agency in the country. We’re helping Sally Hogshead do web 2.0 magic- and to create that intimate connection between her and her markets. For those of you who don’t know Sally, I highly recommend you bop over to read her bio. Besides working at Wieden + Kennedy, Fallon, opening the West Coast office of Crispin Porter + Bogusky, having her own shop: Hogshead & Robaire, and winning every award known to advertising, she wrote the book Radical Careering which is a great primer on how to jump start your career.

Seth Godin PortraitWorking with someone you idolize is one thing. But, to make it even sweeter, I got to write the headline for her post about her podcast with Seth Godin. (Note: If you don’t know who Seth is, and didn’t know who Sally is, you probably shouldn’t be reading this).

[update: Seth posted about Sally’s interview here]

Hog Blog » Bald head & Hogshead: An interview with Seth Godin
For those of you not familiar with Seth- I’ve included a picture at right. Yes, he’s bald.

For those of you not familiar with Sally: she’s sort of famous for writing a lot of headlines just to get one right. See her post about Luke Sullivan (another hero of mine) and the 800 headlines.

The post and podcast should be must reads for anyone in advertising. I particularly like this quote from the interview:

“Style and fashion spread through the ad agency business really fast. But they’re very bad at changing what they do for a living, they’re very bad at any form of new media, they’re bad at pushing clients to really dramatically, fundamentally reinvent themselves. What they’re very good at is adopting a new slogan or a new look or a new image. That’s deckchair re-arranging.”

The reason we’re called The Next Wave, Marketing • Innovation, is because we don’t believe that advertising is the solution to sales problems. While we can help with the slogan or image, what we try to do is reinvent the customer/brand experience. It’s one of the reasons we’ve been so enamored with the web, where you can establish meaningful relationships with your customers. That’s what we’re starting to do for Sally, and what we would like to do for you.

The best part of this collaboration: I only wrote 3 headlines to get to the winner.

Now jump over and listen to the podcast.

How to tell if your online campaign works? Auditing impressions?

A friend in the indy newspaper business sent me this from Editor & Publisher and asked my opinion. She knew I’d have one.

My initial response is that the gene pool needs thinning.

Although most major ad agencies still don’t understand delivery of online ads, or how to build searchable site content- it’s apparent that very few of them understand web statistics- a whopping 84% of advertisers and agencies seem to think you need a third party auditing firm to tell you who hits your own server!

We can save you a bunch of money on online advertising- let us show you how to analyze your results, and continue to build traffic, without having to buy keywords from Google. Organic results are worth more, cost less, and are so easy to attain- if you understand the basics of how this whole thing works.

ABC Study: Advertisers Don’t Believe Online Ads Are Measured Accurately

By E&P Staff

Published: February 08, 2007 5:10 PM ET

NEW YORK Few advertisers and agencies have confidence that their online ad impressions are measured and reported accurately, according to a new study sponsored by the Audit Bureau of Circulations.

In the survey, 84% of respondents say they believe that verification of online advertising activity by an independent third-party auditing firm will become increasingly important over the next three years.

On behalf of ABC, NSON Opinion Research surveyed 270 professionals involved in the buying or planning of online advertising in a Web-based poll conducted between Oct. 24 and Dec. 31, 2006.

“Just as publishers and print advertisers require accuracy and credibility in traditional media information, we’re seeing increased demand for transparency and accountability online,” Michael Lavery, ABC president and managing director, said in a statement.

Ninety-one percent of those surveyed said it’s important to audit ad impressions and delivery while 89% want to see the verification of online traffic.

Other findings in the study: 83% of respondents plan to increase online ad spending in 2007, more than half expect double-digit budget increases.

The age of respondents played a role in the results aswell. The younger the respondent, the more blasé they were about the data. Participants under 25 — 75% of those surveyed — said they trust metrics provided by online publishers while 22% of those 55-to-64 said the same thing.

read more here:ABC Study: Advertisers Don’t Believe Online Ads Are Measured Accurately

Photo of guy with sunglasses wearing a Helmet CamThe reason online campaigns, advertising and even the good old company website are so valuable is that there is an absolute way to measure what brings the customer to your business, what they looked at, how long they spent with your brand. The intimacy of the connection is up to you to nurture- but, it’s almost as good as having a feed directly from a helmet cam as they walked through your store- after completing an interview about what brought them in.

These stats, when analyzed by a brand manager, can tell you everything a focus group can, only better- since the customers have no idea they are being observed. The key to maximize effectiveness is to have content on your site that includes your competition- so you can also find out what customers thing of your them too.

There are a lot of stupid things being done online right now. Google is laughing all the way to the bank. If you want to keep them happy, don’t pay attention to what we are telling you- the Chief Marketing Officer and Advertising agency gene pool needs thinning too.

The Next Wave to present at Web Content 2007

David Esrati, Chief Creative Officer of The Next Wave, will be a presenter at:

Web Content 2007 - Chicago Business Conference on Internet Website Content June 18 & 19
Know the State-of-the-Art in Website Content Management

Web Content 2007 is for business professionals involved with creating, organizing and maintaining web content. The two-day conference provides three tracks: content design and access,content development and management and emerging tools and technologies. Each track offers attendees a selection of workshops, case studies, and presentations lead by recognized Internet authorities. Attend all sessions in one track or mix-and-match sessions in any track to create a customized program. Held in an intimate setting in Downtown Chicago participation is limited. Registration is now open. Save $100 if you register before May 4, 2007.

The Next Wave has always been at the forefront of trends in advertising. Our expertise in utilizing blogs as content management tools, and customer information systems created this opportunity for national exposure. Large ad agencies, interactive firms and Chief Marketing Officers still haven’t grasped the importance of search, accessibility, site statistics and community building as key to their online/offline success. We’ve been running our Websitetology seminars for over a year, teaching these methods for creating attention and visibility online. Your group or organization can sponsor a Websitetology seminar in your city, contact us to find out how blogosopher at The Next Wave dot biz.

24 in 4 hour increments- Fox tries another angle

24 in 4 hour increments- Fox tries another angle

Serious 24 fans watch it live, TiVo it, or even use an old fashioned VCR- but they don’t miss the season premier. But, they also go out and buy the entire season on DVD and watch it straight through- and some collect it. Typically, the DVD doesn’t come out until after the season is over- not anymore. Starting tomorrow, you can buy the first 4 hours (premiered last night and tonight) on a DVD. No waiting till the season is over. Have it now. More than likely, after each 4 hours they will sell another DVD, and instead of getting $45 for the entire season in one box, you’ll pay more for the single packages.

Well, some Fox exec is probably thinking how smart am I- when in fact, they are missing the whole point: Bits not atoms. This was the seminal idea presented by Nicholas Negroponte in his 1996 book, Being Digital where he suggests that things that are made digitally (movies, books, newspapers etc) do better to stay in a digital format instead of being converted into atoms. This is what the iTunes store is all about, and what the future of television is- IPTV, on demand TV delivered by Internet Protocol, not, by creating disks with packaging, distribution costs etc.

Granted, television networks still haven’t got a clue what to do about TiVo yet- or the opportunities to build communities around their programming (except ESPN which understands the sportsfan better than anyone). The idea is to embrace your viewers- and make it easy for them to become a “market” with user profiles for direct delivery of targeted advertising- instead of the shotgun approach we now use.

The idea of the Sprint tie in to 24 is just another way to alienate some of your market. Is there anyone who really believes that fans will walk out of their Cingular or Verizon contract in order to move to Sprint to watch a webisode or get additional info? All this is doing is ticking off your most rabid fans that love 24, but don’t love Sprint.

Accept it: the customer is in control. It is your job to remove barriers and make them jump through as few hoops as possible to get access to their favorite shows. No big stupid Flash intros like they had on Rockstar Supernova, no sites that require proprietary browsers or specific hardware, you must work to make your content accessible to the widest possible audience, and let them feel like they aren’t being sold to- but embraced and part of something special- as you deliver the marketers message quietly through the screen.

iPhone and the future of advertising

Photo of iPhoneSell your stock in ABC, CBS, NBC and FOX, say goodbye to the cable companies, and look at Apple, Cingular, Yahoo and Google. Kiss phone books goodbye as well. Credit cards may go away too. The iPhone is coming this June, and it will change the world.
Already, Research in Motion (the Blackberry people), Palm, Motorola and other “Smart Phone” makers stock dropped, and deservedly so. My Treo 700 is a pain in the butt to use and it’s one of the “better smart phones.”
Steve Jobs has 30 years experience in changing the way people and computers interact and with yesterday’s introduction of the iPhone, he showed why Apple is the master of the GUI (Graphical User Interface). First came the mouse, then the click wheel and now- the scrolling gesture and MultiTouch interface (most touch screens can only read one point at a time). All, in all, it’s brilliant. A phone, iPod and Internet device- but, watch out, it may be way more than that.
When the video iPod was introduced, it wasn’t that the iPod could play video that was the groundbreaking news- it was that Apple was selling “free” TV programs for $1.99. The beginning of a la carte programming delivered over IP. Now, with the iPhone and the new Apple TV set top box, we have the “Remote” that pulls everything together, including a billing system (Cingular) and a whole new way for advertisers to reach highly targeted consumers. Just think, your cell phone bill could be subsidized for you agreeing to watch highly targeted content- based on several different criteria to begin with:

  • Your geographic location- cell phones are mini GPS devices, and as Jobs demonstrated the iPhone integration with Google maps/Google local, he showed us the beginning of a brand new way to access advertising, custom crafted to your longitude and latitude.
  • Your buying habits and payment processing might be handled through Google wallet, with you keeping your running account balance on your phone. Phones have been used in Japan to pay vending machines for years, the iPhone brings whole new levels of integration to your pocket.
  • The end of “Sales” for bricks and mortar stores- if your price doesn’t match what comes up in Froogle, you won’t make the sale. The “true browser” with easy input, coupled with a camera that can probably read product bar codes will put so much power in the consumers hand that all retailers will be able to compete on is better service or immediate delivery. Will that be worth paying a premium? Take a look at what the iTunes store has done to the music industry if you need hints.
  • With its superior interface and WiFi/phone system Internet access, the iPhone will allow users to access company websites on it’s small screen. Jobs didn’t show any Flash sites in the demo, but, by partnering with Yahoo and Google- and showcasing the New York Times- he did hint at the importance of CSS coded HTML which scales, and reformats to different screens easier than Flash. If you have a website that is in Flash come June, you will be missing many of the opportunities of true Mobile connectivity.
  • Last but not least, with a real browser- and an 8 gig drive, consumers will be able to carry your ads, your product literature- right to the point of sale- or discuss your products or service over lunch with friends- complete with sound, motion and data. No more need for brochures- even PDF’s online that don’t easily fit the new screen won’t be as handy a well-designed web interface. Think of having infomercials on your site that entertain and allow 2-way feedback- as well as click to buy options- all accessible from anywhere- anytime, in your customer’s pocket.

There is much more to this iPhone than an iPod, Phone, Internet connectivity- there is the first step of the true 1 to 1 revolution.
Apple stock went up 8 points yesterday. Just wait until June and the full power of this new phone is realized- by developers and marketers.
If the phone works as promised, and the reviews are good, Apple’s stock will climb like Googles- and the web will be a whole new place for marketers to (re) learn.

A ton of good ideas- but a lousy site for search

Screenshot of GoGorillaMedia WebsiteIf you are looking for guerrilla marketing ideas, GoGorillaMedia wants to be your source. They’ve got a ton of great ideas on their site- all, tried, tested and true, but the site doesn’t search at all as you can see by the following test from Google that only returns 2 pages:

google Results for GoGorillaMedia sitesite:gogorillamedia.com - Google Search
GoCARD - GoGORILLA Media
© 2005 GoCARD, LLC.
www.gogorillamedia.com/ - 2k - Cached - Similar pages
[FLASH]
LOADING LOADING LOADING. LOADING. LOADING.. LOADING.. LOADING …
File Format: Shockwave Flash
LOADING LOADING LOADING. LOADING. LOADING.. LOADING.. LOADING… LOADING… LOADING LOADING LOADING. LOADING. LOADING.. LOADING.. LOADING… LOADING.

If there is one thing that is imperative in any guerrilla campaign it’s a great website- one that if you type Go Guerrilla Media, or Go Guerrilla Marketing, you should be able to find GoGorillaMedia instead of The Next Wave. Having a showcase of stuff to buy to spread the word is great- having a website that people can find is even better. We only found them because they spent big money on an ad in MediaWeek (not exactly a showcase of Guerrilla Marketing skills, huh?).
We do guerrilla marketing in the Midwest, with lower overhead than the Gorilla’s in NYC. If you are interested in putting some buzz on the street, you’ve found the right place. And if you have questions about how to build a site that will get you more hits in Google- try our Websitetology Seminar.