Insights
Is your ad agency passionate about your account?
There is a secret to great advertising- and it’s not the size of the agency or the number of awards on the wall. It’s not how hip the creatives are, or how cool the offices or even how big the budget is. And even though you could argue that the quality of the account planning can make all the difference in the world- it’s not what makes great ads.
What makes great advertising is the same thing that makes great leaders, great athletes, great scholars – basically great anything, and it’s one word: passion.
If the people coming up with the ad have a passion for the task at hand- and know the product and who they are trying to reach- you will end up with advertising that doesn’t suck- the kind that actually brings in the big bucks- without costing big bucks.
It’s taking what you have- and turning it into something that is a bit more than advertising- it’s a conversation that you just can’t turn away from. It’s a battle cry that resonates and won’t go away- be it “Where’s the beef” https://www.youtube.com/watch?v=Ug75diEyiA0 or “Whazzzup” https://www.youtube.com/watch?v=2GWrrTpJ1eU- it sticks in your head like peanut butter to the roof of your mouth.
When you are in the business of advertising, and know a good ad from a bad ad, you can tell when you do something great- because you can’t get it out of your head either.
So, here’s the latest in the saga of pulling rabbits out of the hat for the Dayton Bombers- a client that no matter how vexing the time frame, budget, material to work with- brings out the passion from us at The Next Wave.
It comes from two things: we love ice hockey and, we love it when underdogs are kicking ass and taking names. The Bombers are in Florida right now- about to play the first 2 games of the semi-finals before heading back for 3 possible games at home. We were asked to put together a poster for the games- over the weekend- so far, everyone who has seen it has loved it. We hope you do too.
Come to the Game Saturday night- and maybe you can get one too.
Consumer Generated Content gone bad
Call this round 5,839,493 in the continuing saga of letting customers generate your content. While everyone thinks they are an expert on advertising, few really are. While we live in a society that has the attention span that makes the 40 yard dash seem like forever- attempts to capture attention “by any means possible” are backfiring left and right.
Some may still believe that “Any press is good press”- but that was when newspapers ended up in birdcages instead of online forever.
When you start mixing religion with your brand- be aware, you could either lose or gain customers- and it may be permanent. Several times a year “Hobby Lobby” runs full page ads about Jesus- Christmas, Easter - and it makes me wonder how many Jews, Hundus, Muslims, Buddists etc. choose not to shop there every time.
When it comes to controversy as a marketing tool, it’s ok when you you are the upstart- but if you are the market leader, you are taking chances- here is the article about how God and Starbucks went on a collision course here in the flyover states:
Woman expresses indignation at quote on Starbucks cup
By Margo Rutledge Kissell Staff Writer
SPRINGBORO — – Michelle Incanno was an admitted Starbucks addict.
She’d buy the company’s coffee beans every week. Whenever she’d get the chance to drop by a Starbucks, she would, placing the same order every time: a large, house brewed coffee with nonfat milk and two Splenda. When the Seattle-based chain opened a drive-through near her Springboro home, she was in java heaven.
That was until she got an unexpected jolt last week from her coffee cup.
Printed on the cup was: “Why in moments of crisis do we ask God for strength and help? As cognitive beings, why would we ask something that may well be a figment of our imaginations for guidance? Why not search inside ourselves for the power to overcome? After all, we are strong enough to cause most of the catastrophes we need to endure.”
It is attributed to Bill Schell, a Starbucks customer from London, Ontario, and was included on the cup as part of an effort by the company to collect different viewpoints and spur discussion.
“As someone who loves God, I was so offended by that. I don’t think there needs to be religious dialogue on it. I just want coffee,” said Incanno, a married mother of three who is Catholic.
She wasn’t satisfied with a company disclaimer saying the quote is the author’s opinion, not necessarily that of Starbucks. It invites customers to respond at www.starbucks.com/wayiseeit.
Starbucks spokeswoman Sanja Gould said the collection of thoughts and opinions is a “way to promote open, respectful conversation among a wide variety of individuals. “
But Incanno said her Starbucks days are over.
“I wouldn’t feel right going back,” she said.
This morning- it was the “most popular story” at the Dayton Daily News site- which means it will be making the rounds- and eventually becoming sermon fodder for the fire and brimstone set- and possibly setting off yet another Starbucks boycott.
I went to the Starbucks site- and couldn’t find this quote on the site (btw- the site wasn’t very web 2.0) and am already wondering if this had been pulled because of complaints already.
Often times agencies look for “hot, young, talent” to “spark” their creativity- and with many of the big agencies isolated from “mainstream America” by being in the major meccas of advertising- sometimes the sensibilities of business get overlooked.
No matter what your position on religion, it’s best to check it for being a universally accepted theme before allowing it to make it into your advertising.
Note: a quick Google of this phrase only brings up the Dayton Daily News article. I’m sure that will change soon.
Good, fast and cheap! The business of getting attention.
Big ad campaigns are great- for clients with big budgets. But, sometimes it’s the little things that make all the difference. Seth Godin talks a lot about that “something extra” in his book, Free Prize Inside.
For Jason Liff, film festival organizer extraordinaire, there was no budget, no time and no real plan for how to present himself at the Toronto Jewish Film Festival as a consultant for other film festivals.
And, while you would think that a visionary would have these things all planned out- it’s often not the case. He just called us and said, “I need something to hand out, and I’m leaving tomorrow at 6am.”
Nothing like a deadline to get the creative juices flowing- and nothing like a rush to get clients to step outside their comfort zone and approve something that they would normally give the boot.
Business cards can be phenomenal selling tools- and having a great card is something we always stress for our clients. It’s often your first meeting- and first impressions can be game changing. So for a guy going to meet with a bunch of Jewish film festival types- only one solution seemed right- we hope you agree.
Would a title under his name said as much? And in your card file- would this one stand out? (note to SH, while a 2 sided business card would have been cleaner- if you’ve seen a business card case, with all the card contacts in it- this works a bit better- and saved the client some extra cash on the rush job).
Good, Fast and Cheap- doesn’t happen in advertising very often- but here it is.
TiVo still doesn't get it.
I own a TiVo- and I’ve used a Time Warner DVR- and that was all it took-instant understanding of why the TiVo experience is better- but, a Pepsi Challenge type campaign isn’t enough to change TiVo’s fortunes- TiVo has to do a lot more to gain market share- and the new ad campaign from Kaplan Thaler Group isn’t the answer.
From an article in the New York Times- TiVo is going to spend $15 million to try to change their fortune- and, unfortunately, they aren’t going to get it right (more on that following the excerpt)…
Avoiding Ads With TiVo? TiVo Strikes Back - New York Times
But how do you make a TiVo-proof commercial for TiVo? Executives at TiVo hope the answer is to hire an agency known for broad humor, talking animals and chirpy jingles, then approve a campaign centered on a silly (though eye-catching) visual device, meant to symbolize how much TiVo differs from generic DVRs.The campaign, now under way, carries the theme “My TiVo gets me.” The effort, created by the Kaplan Thaler Group in New York, includes commercials on television and radio and in movie theaters, a pair of Web sites at whogetsme.com and mytivogetsme.com, (Next Wave: note- both link to the same site- and it’s all FLASH) contests, blog postings and promotional events in large markets like Boston, New York and San Francisco.
The device at the heart of the campaign is to bring to life the antenna atop the head of the “TiVo man,” the character shaped like a TV set that has personified the brand. The ads feature TiVo customers who sport antennas on their heads, which — thanks to the Stan Winston visual effects studio — seem as much a part of them as the remote controls they use to navigate the entertainment superhighway.
The campaign, with a budget estimated at more than $15 million, arrives as TiVo recorders and other DVRs loom larger than ever on the advertising landscape. Nielsen Media Research estimates that 17.2 percent of American households own DVRs and, according to an analysis by MediaPost Communications, penetration in television markets across the country ranges from 5.7 percent in Marquette, Mich., to 26.5 percent in Dallas-Fort Worth.
The proliferation of DVRs means that viewers are increasingly watching TV programs on a delayed basis rather than live. That in turn is leading Nielsen to rework its longtime methods for measuring viewership to count people who play back a program within one, three or seven days after it ran.
And because so many DVR owners fast-forward through spots rather than watch them, Nielsen plans to start providing by the end of May ratings for commercials in addition to its traditional program ratings. (TiVo has started supplying its own data to advertising agencies, showing second-by-second viewing patterns among its subscribers.)
TiVo, as the brand of DVR that has become synonymous with the category, is benefiting from the growing popularity of digital recording in the same way that brands like Band-Aid, Coke, Kleenex, Post-it, Q-tips and Xerox took advantage of similar synonym status in their markets.
But TiVo’s gains in subscribers have slowed significantly as more operators of cable TV systems sell their own — usually unbranded — DVR services.
As of Jan. 31, TiVo reported 4.4 million subscribers, 1.73 million who owned TiVo brand recorders and 2.7 million who had TiVo service through their DirecTV satellite service. The total was only 1.8 percent higher than the 4.36 million subscribers that TiVo had on the same day in 2006.
By contrast, subscriptions grew 130.8 percent from 2004 to 2005, and grew 45.3 percent from 2005 to 2006. (Subscribers who own TiVos pay $19.95 a month for one-year subscriptions, or $8.31 a month if they subscribe for three years.)
“We have spent the better part of the last year coming up with a list of significant differentiated features,” said Thomas S. Rogers, president and chief executive at TiVo in Alviso, Calif.
“This is a way to reintroduce TiVo the brand” in a way that will persuade consumers “to say: ‘I’m not interested in the generic DVR. I want the TiVo experience,’ ” he added.
Among the TiVo features described in the campaign are movie downloads through a partnership with Amazon.com, KidZone parental controls, the ability to share video clips with other TiVo subscribers and the ability of TiVo to “learn” which shows subscribers want
So- how should TiVo solve their problems?
Well, first, hire an agency that really understands new media- back in November I went to a diversity trade fair and KTG was there- they had 52 pages indexed in Google- we had 260. Today those numbers are: KTG 47 and 447 for The Next Wave. To still have the idea that large geographical markets are the answer is missing the point of the Long Tail.
TiVo has experimented with funny ads before- to disastrous results. There was one about jock itch with Joe Montana and Ronnie Lott on the golf course. They’ve also been through a ton of agencies- including some of the best. Here is an example of early work attributed to Goodby Silverstein - a truly great ad agency:
https://www.youtube.com/watch?v=HZl2Y5wX_zk
And the sad thing is- this spot still works- no need to run new, different- or more entertaining ads- the problem comes down to a few things:
- TiVo really should be partnered with Apple computer. The combination of the Apple brand which stands for ease of use- with TiVo which is the leader in ease of use would be magical. It would also be the right combination for recording and downloading- something Apple TV is sorely missing.
- The market for TiVo is the early adopters- opinion leaders. TiVo blew it with their late intro of a HD TiVo- and then insulted it’s user base by charging exorbitant prices. It should be an advantage to be a current loyal customer- not a reason to be taken advantage of. I’ve almost switched to Time Warner just to get a HD box without having to take out a second mortgage.
- TiVo’s true value hasn’t really been tapped- one of IPTV style direct delivery of targeted ads. Because they haven’t been able to get critical mass- and haven’t worked their customer relationships well enough- they may have missed this boat as well. A partnership with Nielsen to supply a TiVo to every metered home on a trial basis would have done more for better numbers- and sampling- than any campaign ever would.
TiVo hasn’t got a chance of surviving solo at this point. When they lost their partnership with DirectTV- and failed to work with the cable companies- they sealed their fate. TiVo can offer all kinds of new services- but, the reality is- they are a one trick pony- without a chance of winning the IPTV race- unless they partner with the calvary- be it Apple, Amazon, Nielsen, Cable companies, Telcos, or someone with the horses to get market penetration by taking the box as a loss leader- and the subscription fees as well - and focus on the community building relationship that TiVo has the sole rights to own in the DVR/IPTV competition.
Remember- it’s never about the technology, it’s about the content and the community- and that’s what TiVo should be placing all their effort behind.