Low Budget Advertising - The Next Wave

The word “viral” is a term that gets used a lot these days. People want their content to “go viral”. But “going viral” and creating something that will make your target audience engage with your brand are two different things. If you watched the video above, you’ve heard all you need to know about how to grow your brand the right way; by caring passionately about your audience and giving them everything you have to offer, every time, and expecting nothing in return but their trust.

Twenty One Pilots is a duo from Columbus, Ohio. They have under 14,000 likes on their Facebook page. They also only have close to 3,500 followers* on Twitter. These numbers aren’t small, but they aren’t the huge numbers to really be considered “viral”. So how did they manage to get the attention of some of the hottest national record companies and sign a deal?

They did things right.

How so? First, they teamed up with the right people to generate buzz. The most important connection was with Mark C. Eshleman at Reel Bear Media, a Columbus-based video production company. The team started off with a hit – the first video that they released on their Youtube page was a live live cover of Christina Perri’s “Jar of Hearts”, which gained thousands of views within days of being posted. The original song was at the top of the charts at the time, so the band was able to generate a huge amount of exposure with their timely video post. They were able to catch people’s attention at the right time, and more importantly they gained a large Youtube audience from the start.

While they had a fan base before, they now had a bigger audience – the internet.

Twenty One Pilots - Tyler Joseph and Josh Dunn. Image from twentyonepilots.com

When it came time to promote their album Regional At Best, the group created a web series (which bears the same name) that lead up to a rock star performance of the first track from the CD – Guns for Hands, which gained thousands of views within a short period of time. The fans responded; when the band played their next big performance at The Newport in Columbus, Ohio a few months later, it’s no surprised that the show was completely sold out. This was the first time the venue had ever sold out with a local act. According to the above video, that night was the most important night in the history of the band up to that point. So how do you follow up a sold out stellar performance like this? With not one but four videos, of course. Record companies started to notice the band, and were able to track the number of views generated from the show. Almost every video gained over 30k views in a matter of a few months. It gave Twenty One Pilots more than enough leverage to be in the position to choose between a handful of record labels. They eventually chose Fueled by Ramen, which is the home to such bands as Paramore, Gym Class Heroes, and Panic! At The Disco. And how did they announce the news? With a video, of course.

While Twenty One Pilots is far from being a viral Youtube sensation like bands such as Ok Go, the band’s awareness of the benefits of online video content was a huge factor in their ability to gain exposure. Beyond Youtube, the band was successful in creating an engaging brand. Not just through the occasional tweet or Facebook status update – they let you into their world. They reward their fans’ loyalty with intimate videos and exclusive news. They create a ever-growing relationship with their fans. Every brand needs to do this in order to be successful – does your brand accomplish this? Maybe then you’ll be able to say “It wasn’t always like this.” before diving into a crowd of 2000 of your screaming fans.

*These numbers have been growing since this post was first written.

Procter & Gamble is an advertising Goliath. Dollar Shave Club was an unknown 2 weeks ago. Thanks to brilliant advertising, Dollar Shave Club is going to take the fun out of being a brand manager for Gillette (owned by P&G) for the foreseeable future.

Basically, with a video that’s gone viral and a website, Dollar Shave Club has just taken the process of buying razors out of drug stores and grocery stores and moved it to a subscription service with no need for fancy packaging, expensive TV campaigns, coupons or the help of superstar celebrities.

Fast Company describes the ad:

In its parody-toned ad, the company CEO takes us on a tour of the Dollar Shave Club warehouse. He seems almost aggressively committed to the product he’s hawking–angry that people would be foolish enough to buy razors any other way than from a club. “Do you like spending $20/month on razors? 19 go to Roger Federer,” the CEO says, catching a tennis racket thrown from offscreen. “I’m good at tennis,” he promises, immediately swinging for a ball thrown his way, missing it, and moving along.

It turns out the guy in the video really is the founder and CEO of the new start-up, Michael Dubin. What’s more surprising, though, is the fact that he made the ad himself.

“The world is filled with bad commercials and people who are marketing too hard,” Dubin says. “I think what we wanted to do is not take ourselves too seriously, and deliver an irreverent smart tone.”

Dubin wrote the spot last October and shot it with his good friend and co-director, Lucia Aniello. It cost about $4,500 and the team managed to bang it out in a single day, shooting on location at the actual factory warehouse, at their fulfillment center in Gardena, California.

via A Startup Ad Pivot: Behind The Dollar Shave Club Promo | Co.Create: Creativity \ Culture \ Commerce.

All the dollars on R&D at P&G aren’t going to survive the onslaught of common sense behind the basic premise of Dollar Shave Club- razor blades shouldn’t cost a small fortune. People know when they’ve been taken for a ride, but without any alternative in the Schick/Gillette duopoly, the only price war we’ve seen previously is how high can they go- and with a simple, classic counter-strike the entire market has been transformed. Granted, those without Internet access may not find their way to cheaper shaves, but, at these prices a cottage industry of resellers may just sprout up, because even the cheap disposable razors aren’t as cheap as DSC.

The only option left to the ransom kings of shaving blades is to quickly buy out DSC or his manufacturer in China and risk an anti-trust lawsuit from the feds.

But, what is even more amazing is there is no glamor shot of the product, no demonstration, no celebrity endorsement and even an obscenity aluded to in the spot- all things that wouldn’t even be considered by the soon to be dethroned kings of marketing in Cincinnati. Granted, P&G did finally learn that great advertising that’s irreverent can help move the sales needle when they hired Wieden + Kennedy who came up with “The man your man could smell like” for Old Spice that repositioned a tired brand. However, comparing the media buy of the agency created campaign to the total cost of the do-it-yourself effort of DSC should make P&G rethink everything about the way they approach marketing for everything from Tide to Swifter.

Advertising should never be about budgets as much as it is about creativity and the ability to create an emotional connection and response with the consumer. Dollar Shave Club has just changed the game in razor blade sales. What are you going to do to change the game in your industry? Hint: doing what has always been done doesn’t work so well these days.

There has been a long running debate about how an agency should be compensated- with the old model based on media commissions failing both clients and agencies for the last 50 years. And in the age of Chief Marketing Officers rotating out every 27 months at huge salaries- and little demonstrable impact- one should wonder where the real values are in marketing. But the sad thing is- we’ve known all along where the value is:

Marketing value is in the ideas

It’s that simple. Big ideas, the lasting ones, bring value far beyond what the agency could charge. What was the value to “Just do it” to Nike? Or “The ultimate driving machine” to BMW? Did an agency get compensated for the value of the idea- doubtful. If you hired The Next Wave on an hourly basis- and we came up with the greatest tagline ever written for your business- like “The first place to look for every last thing” as we did for Mendelson’s Liquidation Outlet- and it took 10 hours at $100 an hour- were we compensated fairly? Unfortunately- yes and no.

Big ideas that won’t come from most ad agencies

Recently, we got a viral email in our inbox. You know the kind- forwarded to everyone and their mother. But this one was actually verified by Snopes.com and made the company look good to an awful lot of people.
It seems the golf club maker Ping, has been donating custom fitted golf clubs to severely disabled veterans.

Here is a video about how this program affects the vets:

While the first reaction is so they donated some golf clubs, you can see the dramatic impact this program has from the video.

It also strikes a deep emotional trigger in potential customers- be they veterans or those who consider themselves patriotic- this is the kind of emotional messaging that advertising has a hard time buying- but, through a donation program Ping is probably getting more free goodwill and brand allegiance than the cost of the clubs they donate.

Ping doesn’t mention its free program on it’s site-  it does have a veterans and troop discount program in effect now- it’s on their site: http://www.ping.com/about/military.aspx but, it’s doubtful that they will run ads on National TV bragging about it- like the Pepsi Refresh program- they just do the right thing and probably reap a lot more benefit from it- see these google search results: Ping Golf clubs to Veterans

How Walmart embraces RV owners

Everyone loves the idea that Mom and Dad bought an RV and are seeing the country. But Walmart sees this as an opportunity to reach out to one particular community and win them over. From the WalMart site:

Can I park my RV at a Walmart store? [Back to top]

While we do not offer electrical service or accommodations typically necessary for RV customers, Walmart values RV travelers and considers them among our best customers. Consequently, we do permit RV parking on our store lots as we are able. Permission to park is extended by individual store managers, based on availability of parking space and local laws. Please contact management in each store to ensure accommodations before parking your RV.

via Walmartstores.com: Most Frequently Asked Questions.

It was on page 2 of the search results from Google- since so many RV sites point this out. Of course, Walmart is counting on the RV’rs to stop in and restock, but the reality is that this idea gets them a lot of free publicity. Most ad agencies won’t make these suggestions because there is nothing in it for them- and many clients don’t think there is value in an agency talking about business process or policy as part of the marketing efforts. If you relegate your “Idea people” to only working on “advertising” you may be missing a whole lot of good ideas.

Do you have examples of ideas that add value to your brand that an agency can’t put on an invoice as a line item?

Share them below in comments- thanks.

With Google about to spend $6 billion to buy Groupon it looks like validation of this business model. But, as a local business person, why would you choose to use Groupon in the first place- and will it be a good investment for you?

To understand how Groupon works- it’s a no upfront cost advertising tool. And while that sounds great, The stinger is you are going to get 25% of what you would normally make on a sale. That’s a VERY high cost of advertising. No one would jump into a deal and say spend 75% of your gross price on advertising- in fact, much over 10% and you better be selling things that have crazy markups like booze, diamonds or some professional service (I haven’t hear of a brothel using Groupon yet- but, that’s the kind of business that would do best with this marketing ploy).

The beauty of Groupon is it’s the ultimate sampling/awareness tool. The cost is the killer. Take the local Ben & Jerry’s franchise that offered $8 of ice cream for $4. I give Groupon $4, they give Ben & Jerry’s $2, and Ben & Jerry hope I don’t redeem the coupon (which is the only way they make money- unless they convert the Grouponee into a regular customer). There is also a transaction fee- which further cuts into their margins. So- since we already go to Ben & Jerry’s they just treated us to 1/2 price ice cream. We live nearby. They haven’t grown their market at all. It cost them $6 dollars to sell us $8 of ice cream- and this is a recipe for going out of business.

Now, if B&J had religiously collected emails, sms, and addresses from customers- and built a customer loyalty program- even using tools like Foursquare, they could have made us very happy with a Buy One Get One offer- and only spent 50% of their margins. Or rewarded all frequent customers with 20% off- and been ahead. No payment to Groupon, no mad rush- followed by a lull, and targeting a much more relevant demographic. Because unless you have a lot of locations- Groupon probably over delivers your market as well. While you and I live in an internet connected world, there are a lot of Americans who still by ice cream that don’t live and die by the browser. In fact, 1 in 12 can’t even get access to high speed internet in this country even if they want it.

Groupon doesn’t change one fundamental rule of business- it always costs more to acquire a new customer than to retain an existing one. Remember that.

So, when does Groupon make sense? If you have an innovative product that no one else has and you need people to sample it- this works well for professional services, hair, nails- where one fantastic job can convert a customer. It also works to introduce people to your new lasagna pizza (the “Pizzagna” – don’t say it fast) that no one else has.

Launching a brand new company- may also be a great way to minimize your initial customer acquisition time, but at a very low price. Remember, it’s always easier to drop prices than raise them- and your $4 deal on an $8 garbage burger may just end up being the most you can ever expect to charge again.

Doing a little searching- here are some recommendations from another site:

* Do the math and make sure the discount you’re offering won’t damage you financially. Don’t be bullied into offering a steeper discount than you’re comfortable with.

* Are prepared to serve a large influx of new customers; you may even need to hire more staff temporarily. If quality and/or service might suffer with more business, think twice.

* Come up with incentives for those new customers to come back at full price, or offer a more modest discount.

* Understand that many companies use companies like Groupon simply to acquire new customers and are willing to break even or even lose a little money on their offerings.

via Should Your Company Use Groupon to Increase Sales? | BNET.

There are many people who think Google has lost their mind offering $6 billion for Groupon- this writer included. Yes, they gain 3,100 sales people- which Google is desperately in need of, but, almost anyone can build the Groupon model into their business with minimal effort. This type of deal brokering has been done by others – here’s a link to 50 Groupon like sites.

There are a lot of out of work radio, TV and newspaper account executives that Google could hire and train for a lot less than $6 billion. As it is, Google is already the leader in directing customers to business online- but, does an absolutely horrible job of teaching people how to use it’s tools effectively. Sometimes technology still doesn’t beat personal, face-to-face sales. Every city should have a Google office- just like Apple has rolled out their Apple stores- where Google can show off it’s technology, train people to use it properly- and build real relationships based on trust. Somehow, with Groupon’s huge windfall- along with their high costs, I can’t see this model staying viable for more than a flash in a pan.

If you need to devise better ways to reach new customers, look into CRM, talk to a company like The Next Wave (us) on how to market in the digital world, but, be very careful before committing to Groupon.

An esteemed college president once told me- you want credibility, write a book about what you know.

And, I’ve been doing that, online in the form of a blog, sharing our company ideas and ideals freely with everyone. It’s why you’re here- because Google sent you to solve your problem. Some of you become customers, some of you hire me to speak at your conference, and we hope we engage your brain and mine your inner marketing mojo with our posts.

But, it’s still not as powerful as saying “I wrote the book on that.”

With the iPad and the Kindle and the slew of imitators we’re about to see filling every nook and cranny (sorry Barnes and Noble) publishing has forever changed. No longer do we have to have an agent, sell the book to a publisher, go through the process and give birth to a book a few years later- only to see it on the discount table a year later. No, we can become a publisher by taking our manuscript, converting it to a digital book format, buying an ISBN number and having an EIN number (so the Fed can get their cut) and deploying it to the various digital bookstores online.

And while it’s awful hard to sign a digital edition on your book tour, the reality is- you wrote the book to provide valuable info – and be compensated for your knowledge, not to become a rock star signing books. However, it’s now expected that authors- at least of business books and guru books – that you also become a public speaker. It’s not as easy as it looks- you can actually hire speaking coaches who will teach you how to present like a pro, getting your audience to laugh and cry at the right times. You’ll learn how to use props, audience participation, slide decks and your body language to knock them dead- all because you penned “the book” on what ever your audience is interested in.

Just be warned- the speaking circuit can get old especially if you only have one book in you. Make sure you LOVE your subject, or be prepared to do a sequel.

The real marketing challenge these days is how to get enough people interested in your book and willing to pay hard earned cash for it. Some successful gurus have given away their books to build credibility- or at least the short version of it. Others work social media like crazy to build their credibility. Some will exchange speaker fees for book sales- I’ll speak, as long as you buy 500 copies of my book.

Twitter is a particularly great tool for authors to build relationships with their readers, as is Facebook. Build a fan/follow base through either of those social networks and you have an easy way to announce your next book- after the first one knocks them dead. Speaking of Twitter and marketing your first book- by making advance copies available to thought leaders in your field who already have a huge following- you may find a quick way to get a good start on marketing your first book.

Look for a book from The Next Wave before too long- “How to be an expert easily in a digital world and sell more stuff” (or something like that).

In the meantime, go forth and publish.

A local newspaper does it. Puts a non-inclusive list of pizza shops online and runs a poll for “best of the city” pizza. This will grant “bragging rights” for the next year as “This cities best pizza.”

Now, pizza is a very subjective subject- some like it with thin crust, some thick, some believe in wood fired and others like deep dish. The “contest” is really not about the pizza- but about the paper driving traffic to their site and selling ads.

But, it can have real effect to the winners and the losers. The winner get’s bragging rights- and possibly a business bump. The losers all get ticked off. Next thing you know, you’ve lost a subscriber, a reader, or respect from the pizza aficionados who really know pizza- all because the contest wasn’t really a contest, but a popularity contest- and with internet voting, for the most part- a very imperfect system that can and will be gamed. Bragging rights for pizza is one thing, but a contest for a hybrid school bus takes this to another level. This is a real prize and required the students to invest time in creating a video/work of art to compete. Now, you’ve asked for free labor (crowd sourced creative) and then left the “judging” up to whomever can rig the system best.

We will choose the top 10 finalists, then all of America will be invited to vote online for the ultimate champion. Students of any age can enter (although a parent or teacher will need to sponsor students under 13 years of age). Group or class entries are also encouraged.

via America’s Greenest Schools – Contest Overview.

There is no requirement to watch all 10 videos before voting, no way of verifying without a doubt that voters are actual voters. It’s not like the Superbowl ad meter- which is a more scientific system, although not perfect by any means.

While all the voters may actually be made aware of your new hybrid bus, the 9 losers won’t be happy. And, does the stunt of the contest really advance your brand? Or does it alienate the losers it creates?

Contests for contests sake are fine, but once you tie in user generated content and ask people to do your work for you- make sure that the user gets more benefit that you do. Considering YouTube is the second most important search engine- consider requiring key words or links to a page that you want to have at the top of search- instead of allowing it to be a popularity contest open to all- have a real panel of judges to filter the final entries- and allow all the other entrants to judge the finalists- with a random prize for those who take the time to review the top finalists.

Just like you wouldn’t bet the farm on a spot that tested well with bad methodology- why run a contest that way?

Unless you like being tagged #FAIL by those who believed in your contest in the first place.

Hope Poster by Shepard Fairey

Shepard Fairey just got smacked on the hand in Boston. A $2000 fine is nothing compared to the national press this criminal proceeding brought him.

Fairey, a graduate of the prestigious Savannah College of Art and Design Rhode Island School of Design, was best known for his “Obey” campaign with the image of Andre the Giant- until he hit the big time with his Obama “HOPE” poster which may go down as one of the earliest iconic pieces of art from this century.

Before having a sponsored show in Boston, Shepard did what he does- and did some wild postings. That means putting up posters with wheat paste in places where he didn’t have permission.

One persons art, is anothers eyesore.  This piece from the Boston Globe sums up the outcome of this high profile case:

Shepard Fairey, the street artist who for decades has plastered his stickers and posters on buildings and street signs, yesterday agreed to stop leaving his mark in Boston.

Fairey, who once told the Globe he had been arrested 14 times for tagging, apologized to the city and pleaded guilty to three vandalism charges.

“People should be responsible about sharing their art,’’ Fairey said after agreeing to the plea deal in Boston Municipal Court. “That is not a transition or an evolution in my philosophy.’’

Fairey said that now that he is an established artist – an ongoing show at the Institute of Contemporary Art has drawn 100,000 visitors – he does not need to tag like he did when he began his career.

“Fortunately, I am in a place in my career where I can get sanctioned places,’’ he said. “So, it’s not an issue I will ever have to worry about again. . . . There should be more public outlets for art.’’

via Fairey pleads guilty to vandalism charges – The Boston Globe.

It’s nice that Shepard thinks there should be more public outlets for art- in NYC construction barricades have long been places for posters. Other cities have created legal graffiti areas. However, there is a distinction between permanent paint and posters with wheat paste- I’d much rather deal with the wheat paste than spray paint. This doesn’t give anyone the right to place posters, ads, or tags anywhere they want.

Microsoft tried to cover NYC with static cling decals- and got caught. Is chalk on sidewalks OK for advertising? That too is up for discussion.

As we assault the public with non-stop advertising messages, the realm of outdoor ads is just too lucrative to ignore: they can’t be ignored, tuned out, skipped past. However, legal outdoor like billboards, vehicle wraps, mall signs are expensive when compared to the guerrilla style postings that got Fairey in front of the judge. For a $2,000 fine and a lot of publicity- Fairey came out ahead.

For the rest of us, it’s a warning. Future cases won’t be so easy or cheap.

The advertising industry has powerful lobbyists protecting billboards and other big media. The Next Wave believes that the industry needs to make a case for different access to local affordable outdoor- like bus shelters, legal posting areas- for local businesses as a part of making place and local wayfinding. Small business makes this country run- and yet, when trying to compete for space with powerhouses like Procter & Gamble, the little guy often gets squeezed out.

Shepard can afford to pay the fine these days. As he says- he now has access to galleries. Were all those arrests and court cases worth it? Obviously.

Your business depends on the perception of value to your customers. Consumers or customers or patients or guests- whatever you choose to call the people you sell your product or service to, want to feel that they have made the right decision in hiring you to solve their problems.

When we say “Create Lust: Evoke Trust” we get down to the core of what makes people buy. They want what you have to offer because they are confident in your ability to supply what ever it is that they want. They should feel good about their purchase. They look for affirmation from others to justify their decision. Often, just a client list can instill confidence that they are dealing with a professional.

For small business, advertising has become almost cost prohibitive in these days of too many media choices, too many messages and too many options. Because advertising via mass media is almost an oxymoron, sponsored search advertising has become perceived as the only viable option for small business. I’ll define “sponsored search” for those of you new to the term: it’s having your ad appear when someone does a search on a certain keyword. Google is by far the leader in this market, and it sets it’s prices purely by auction- meaning the price of an ad depends on how much competition you have. This is very good for Google- and not very good for you.

That’s why we believe that social media (a good definition of social media can be found on the Radian6 website (update 3012- Radian6 was bought by Salesforce and the link is gone) and on Wikipedia) and good branding are so important in this age of information overload. The Next Wave is one of the leaders in teaching social media/web 2.0 to it’s clients and to others across the country as well as one of the earliest adopters of the technology. It’s part of why we’re called “The Next Wave.”

If “fake it to make it” is really a strategy, and today, more than ever, it’s apparent that guru’s can appear from anywhere. If you want an example- just take a look at “The Evolution of Dance.” Needless to say, being able to dance your way through a meeting has taken new meaning.

Which brings us back to social media and small business. Experts are always nice to have around. If you want to grow your business, finding the right expert to solve your problem can make it much easier for you to do what you do best. Social media- or web 2.0 enabled websites (like this one- partially) allow you to demonstrate your value and knowledge to the world- and have a conversation with other people interested in your area of expertise. Building networks is still one of the secrets to getting your foot in the door- only now, the network isn’t built with closed communities (Harvard or West Point grads come to mind) but in open communities online. The more people you connect with in your field, the stronger your brand.

This video on social media has a whole bevy of people who have exploited the social media tools to build their value in the greater community. Proof positive was how easy it was to Google their names and come to a their site- on the top of the list.

We’ve even connected with a few of the people in the video- like Steve Hall from AdRants.

Their tips? Here is the search friendly run down of the six minute video:

The social opportunity
Brian Solis PR 2.0 FutureWorks
Grow communities around you by engaging them- you become an authority and influential

Rohit Bhargava- author “Personality Not Included”
Word-of-mouth and customer referrals- number one source- cheap, viral works.

Tim Ferriss- The four hour work week
Get offline to meet the people online.

Steve Hall publisher of AdRants
Reach out to  everyone in your industry 9 times out of ten there is someone else doing it- and you want to make friends with them and their friends.

Toby Bloomberg- Bloomberg Marketing
A better way for small business to scale and to grow because of relationships.

Ryan Anderson Overlay tv
Great way to bypass traditional filters and go direct to your core customer.

Darren Rowse ProBlogger
To get your content out there- join up with others to get your content out there.

David Alston- Radian6
Use social media to build a brand in a highly targeted way.

Mari Smith- success coach
Be seen everywhere- online.

Liz Strauss- successful blog
To become irrisistable- know your goal. Three kinds of visitors- readers, people who do things or offer things- and the info sources.

Paul Chaney- International Blogging and New Media Association
How to show your product being made in process- turning his business into a story – to help the customer get to know your business.

While being on Linkedin.com, facebook.com and other business social media sites, there is nothing quite like having your own site and strategy to spread your message. Once you get your potential customers to your site, looking like you have your act together is critical- and that’s where branding comes in.

We have a small confession to make: we’ve been so busy working on other sites, that we’ve let our own slip a bit- but, that’s going to be addressed soon.

For a great introduction to how the web, search and open source content managers work (the best friend of the social media pro)- we highly recommend taking our Websitetology Seminar. If you aren’t in Ohio- we can bring it to your city- just organize a development day for your professional organization and we’ll do a revenue share that will help you raise money for your organization and build your social media knowledge.

Doctors spend a lot of time in school learning how to diagnose our ills. They run up big school debt. Then they are expected to start a business, usually with very little capital.

Even if they do have money- medical office marketing, as practiced by most physicians maybe one of the boringest categories of all. A picture, a name, a location and “now accepting new patients” makes up 90% of the ads. A few might say something like “specializing in smiles” or provide a laundry list of services or accreditations. Of course, comparative advertising is verboten by the medical society- because as my friend who failed the bar exam 7 times and is now driving a truck says: “what do you call the guy who graduated at the bottom of his class from Medical school? Doctor.”

So, if you do happen to have an exceptionally talented physician, who graduated near the top of his class, and you’ve known since he was just an Air Force captain working on bomb carrying model airplanes and was the kicker for the Air Force Academy, and is a really nice guy with a down home touch… and a small budget to create ads- what do you do?

Have fun!

Who wants to go to a doctor who is already going to bend you over- who runs an ad that looks like he has a stick in his ass before he’s even met you?

Meet Doctor Christopher Blasy, DO, who will not only be your favorite general practitioner if you live in Hinesville Ga, right outside Ft. Stewart and close to Savannah Ga. Besides giving Dr. McDreamy a run for his money- Chris will make you feel comfortable- even if he does have a rubber glove on and is coating it with KY. We had to make that come across in an ad- before he even had his formal “I’m a doctor” picture had shown in our e-mail:

No photo, no problem. Dr. Chris Blasy opening office ad.

The people at the publication got the ad- and offered to insert a bad photo that they had of him- they didn’t get the ad.

When the “official looking” photo came in- with the white lab coat- a standard medical ad didn’t seem right either:

Find the Doctor. This is your first exam.

While it doesn’t exactly say “now accepting new patients” this ad also serves as a social filter- making sure that his patients have a sense of humor (science had already proven that people with a sense of humor live longer) thereby guaranteeing his patients will live longer than the competition. Good marketing can even improve your patient mortality rates- but don’t tell that to the hospitals who still like to run ads inviting sick people in for the highly risky procedures as opposed to working on preventative medicine.

There will be more ads for Dr. Blasy- but we thought we’d share some of our ideas for medical advertising to help other doctors realize your ads don’t have to be as boring as your med school text books.

Photo of Free Stamp sculpture in Cleveland Ohio

We have a book called “Words that Sell” and one of the best is the word “Free.”

The obvious question is how are you supposed to make money by giving things away? It all depends on what you are getting in return.

Getting attention is the wrong reason to give things away for free, although it’s unfortunately, the reason most businesses use it. They feel that the only way to get attention or to compete in a crowded marketplace is to give people an offer they can’t refuse. Unfortunately, this is the fastest way to going out of business too.

Sampling is often a code word for free. This is the hail Mary pass for marketers- thinking that if people only try my product once, they’ll be convinced that we have the better mousetrap. And while sampling can work great in-store for impulse type purchases (think the little lady’s in a grocery store offering you food to try)- the problem is that on your return visit- you may not have the prompt without them handing you a taste right there in the aisle. I’ve got a whole collection of razor handles- that came as a demo, but, my ability to find and justify the prices of the blades once in the store stops me from becoming a mach 6 regular.

The real benefit of “Free” comes when the customer thinks they are getting something for free- a service, an opportunity to win etc. without realizing they are in fact giving the marketer something back. These days- the most valuable asset a marketer can hold is a list of real, verifiable, valid potential customers with qualifying data. This is where “free” becomes a marketers best friend.

The perfect example of the power of “Free” as a business model is Google. Google provides a whole suite of “Free” tools to make your life easier- and what you give them in return is more valuable by far than the search results, e-mail service or software- you give them information about you, your buying habits and a fairly complete profile that only gets better with time.

Google knows what you want- and then sells access to you to advertisers in the forms of sponsored ads that are amazingly similar to what you are searching for. You write an e-mail to your friend about a yoga class- and there, next to your gmail message- are ads for yoga books, videos, mats etc. It’s non-intrusive and relevant if you want to take the bait.

Even if you aren’t Google sized, you can use the power of free to finely tune your brand messaging. With media becoming ever more fragmented and more expensive- making sure you are getting your message directly to people most likely to need your product or service can be the difference between making or breaking your advertising budget.

Working with a local orthodontist, we know that our market is parents of kids aged 8-16 and the kids themselves- that may need braces. It doesn’t do us much good to reach people without kids (or seniors who take their teeth out at night)- so by offering a contest to “Win free braces” we create an opportunity to build a database of potential customers so that we can focus our marketing dollars on only those with crooked teeth. In exchange for “Free” we’ve gained something extremely valuable to our small market client.

Another tool was to give away free mouth guard fittings for school aged athletes. You know the ones you boil in water and then press in place. The ones that almost never fit quite right. By buying the mouth pieces in bulk- and providing a branded case for the mouthpiece, we keep our brand in front of a group of influencers in our target market: jocks in junior high and high school.

Besides the acquisition of data, true free offers often generate buzz marketing- where consumers tell each other about the amazing offer. It’s absolutely mandatory that when the consumer follows through- they get what they were expecting. Chick-fil-a and Coke teamed up to offer a free sandwich with an online promotion- but, when I went into a Chick-fil-a to redeem the offer, I was told that they were a “remote store” and the coupon was only available in stores where they make the sandwiches. Needless to say- I’ve not been inclined to go to a Chick-fil-a ever again.

Many marketers confuse discounts with free by offering things like buy one get one (BOGO) offers- or other offers that really aren’t free- but just a price cut. Don’t make this mistake. Free must mean free- at least if you want the maximum number of leads for your business.

Of course, this is free advice, so you can take it or leave it, but, if you are interested in maximizing the effectiveness of your marketing/advertising dollar, never underestimate the power of free. Just make sure you are getting something valuable back from your free offer without the consumer knowing it.